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I love this app! I have tested pretty much all the loyalty apps available for Shopify, and this is by far the best. Even better is the awesome customer service. Jel was very helpful today and upgraded my account for free! Now that's service!
So glad to hear that, thank you! We're thrilled you love the app and our service. Enjoy your upgrade! 😊🎉
- Kevin & Rivo Team
Jel was super helpful and ready to help with various things. I really appreciate your hard work guys and keep it up!!
Thanks so much! We're glad to be helpful and appreciate your kind words. We'll keep working hard to support you!
- Kevin & Rivo Team
RIVO has been excellent to work with. From clear onboarding instructions to 5 star to assist you along the way building a comprehensive rewards program. Would highly recommend!
We're thrilled to hear about your positive experience with RIVO! Thanks for the high praise and recommendation. 😊
- Kevin & Rivo Team
I reached out to Paul for a couple of questions. He was very quick to assist me. I was a little bummed to find out there isn't a way for customers to enter text on question based "ways to earn" tasks within the app like a couple of other apps offer and the only work around is to create a form with a separate URL or something. Hopefully an in app question/form option comes in the future since it really is a great app. Either way, Paul was great and gave me the little bit of code I needed for the landing page in like 5 seconds.
Thanks for your feedback! We're glad our support team was quick to help. We appreciate your suggestion and will keep it in mind for future updates. Happy to hear you're enjoying the app overall!
- Kevin & Rivo Team
(Updated Review 8/12)
Rivo is a great app at an affordable price. We had a hiccup in the past, but they sincerely took ownership of the problem and made it right. Don't pass on Rivo, your customers will thank you.
Hey Brandon,
I'm so sorry for your experience with support. I can see you were waiting a few days for a response. Regarding the actual page load on mobile – I believe this is now resolved.
I sent you over an email to help make things right there.
Cheers,
James
I’ve been using the Rivo Loyalty and Rewards app, and it has been such a seamless experience! Special thanks to Paul and Pete for their outstanding support—they’ve been incredibly helpful and prompt in addressing all my queries over the past few days. I truly appreciate their dedication and assistance. The app itself is easy to use, and I’m confident it will continue to be a key part of my business. I’m definitely staying a loyal client!
We're so glad to hear your experience with Rivo Loyalty and Rewards has been seamless and that our support team has been so helpful! Thanks for staying loyal and for the wonderful feedback. 😊
- Kevin & Rivo Team
Rivo have help get 7 orders within 7 days after installed. And pete are very kind and helpful. i think RIvo should be best and have most reasonable price.
We're so glad to hear Rivo helped boost your orders and that you found our customer service helpful! Thanks for the fantastic feedback. 😊
- Kevin & Rivo Team
The app is excellent, easy to set up, and has fantastic customer service. Thank you, Paul, for your assistance, quick responses to my inquiries, and for helping me maximise the application's potential.
Thank you for your wonderful review! We're thrilled you find the app excellent and our service helpful. We're always here to assist and support you! 😊
- Kevin & Rivo Team
Thank you very much for Arianne's help, she is really great. I believe that everyone who knows her knows that she is not only excellent, but also a very good person. This is why I love her so much. If possible, I would like to get to know Arianne because she is really excellent. Finally, I wish her happiness every day. Love you, Arianne.
Thank you so much for your heartfelt review! We're thrilled to hear that our team member made such a positive impact. We'll be sure to pass along your kind words. Wishing you happiness every day! 😊
- Kevin & Rivo Team
Great fast support and got it resolved
Awesome to hear we got it resolved quickly for you! Thanks for the feedback. Here whenever you need us! 🌟
- Kevin & Rivo Team