Rivo: Loyalty Program, Rewards

Generally speaking their help desk has been fairly responsive, but I am having a major issue with syncing past data, and am hearing nothing back. I am a Shopify Plus member, and therefore there are certain aspects of their app that are not available to me - including syncing past data, so I have to rely on their team. I am getting no updates, no ETA on when it will be done, nothing. Very frustrating.

So far I'm finding it hard to get in contact with their support team. Their app says 24/7 customer support. I find I can only get a response late in the evening, which makes the migration hard when unable to get a response from customer support.

The app itself is ok, but the customer support is very bad.

Dopo anni di utilizzo ho dovuto modificare la recensione e abbassare le stelle perchè ho tanti disservizi e l'assistenza è pessima.