Rivo: Loyalty & Referrals
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리뷰 (2,175)
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평점별
(Updated Review 8/12)
Rivo is a great app at an affordable price. We had a hiccup in the past, but they sincerely took ownership of the problem and made it right. Don't pass on Rivo, your customers will thank you.
Hey Brandon,
I'm so sorry for your experience with support. I can see you were waiting a few days for a response. Regarding the actual page load on mobile – I believe this is now resolved.
I sent you over an email to help make things right there.
Cheers,
James
I love this app! I have tested pretty much all the loyalty apps available for Shopify, and this is by far the best. Even better is the awesome customer service. Jel was very helpful today and upgraded my account for free! Now that's service!
So glad to hear that, thank you! We're thrilled you love the app and our service. Enjoy your upgrade! 😊🎉
- Kevin & Rivo Team
Using Rivo for a referrals progam and so far so good. Had some initial issues testing (due to their fraud detection tools I was unaware of), but was able to get some superb customer service from Jel on the support team. She was kind enough to provide a screen recording to validate that everything was working as expected. Looking forward to seeing this help drive loyalty with our customers and brand!
Thanks for your review! Glad to hear our support team could help you navigate those initial bumps. We're excited to see your loyalty program thrive with Rivo!
- Kevin & Rivo Team
Jel was super helpful and ready to help with various things. I really appreciate your hard work guys and keep it up!!
Thanks so much! We're glad to be helpful and appreciate your kind words. We'll keep working hard to support you!
- Kevin & Rivo Team
Great support and fast response times. Lot of good documentation, some of it does seem to be outdated for the old way that they did landing pages but overall easy to get setup.
Thanks for your feedback! Glad you found setup easy. We’re updating our docs to keep everything current. Appreciate your support!
- Kevin & Rivo Team
Even though Rivo does not support Omnisend for email integrations, Jel was able to provide a work around solution, so I will give that a try. She was very kind.
Glad we could assist promptly! We're always here to help with any issues you encounter. Let us know if you need anything else!
- Kevin & Rivo Team
For sure I dealt with Paul, he was great and responded right away and was very pleasant and great to work with . I hope everyone at least will try them out . They offer a free plan . So I recommend giving them a try
Thrilled to hear you had a positive experience with our support team! Thanks for recommending us—happy to have you on board!
- Kevin & Rivo Team
Customers love the Rewards, and Rivo customer service was super fast and helpful. Pete from Rivo helped me.
Thrilled to hear you're enjoying our app and had a great experience with our team! Thanks for choosing Rivo!
- Kevin & Rivo Team
Amazing setup experience and looking forward to using their app. Customer support very supportive and friendly. Definately would reccomend using Rivo ... :)
Thanks for the great review! We're so glad you had a positive setup experience and are enjoying our app. Your recommendation means the world to us! 😊
- Kevin & Rivo Team
amazing app, amazing customer service. very quick responses. Love it.
Thanks for the kind words! We're so glad you love the app and our quick service. We appreciate your support and are here whenever you need us! 😊
- Kevin & Rivo Team