Rivo: Loyalty Program, Rewards
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Omtaler (1,390)
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It was easy to set up my loyalty and referral programs in the app. I faced some issues that were solved quickly and efficiently by the support team. Until now, I am very satisfied with the results.
THEY JUST DON'T RESPOND TO MY EMAILS FOR SUPPORT. I ONLY RECEIVED 2 SCRIPTED EMAILS IN THE BEGGINING AND NO RESPONSE SINCE THEN 2 WEEKS LATER. I TRIED TO FOLLOW UP BUT NO REPLY.
Hi there, thanks for taking the time to leave feedback. We take support responsiveness seriously, but we're not finding any support emails or messages from your team in our system, so we want to make sure nothing fell through the cracks. Please reach out to support@rivo.io with the email you used and we'll track down what happened and get it resolved right away.
Support is quick and they do a good job answering questions and problem solving.
Really great customer support experience overall. The team was responsive, helpful, and willing to take the time to clarify my questions around plan features and setup. Abbie in particular was very kind, professional, and solution-oriented throughout the conversation. I appreciated how thoughtful and understanding she was while helping me navigate everything. Definitely left feeling supported as a customer!
"Excellent app and outstanding support! I was stuck with a saving issue in my admin panel for over a day, and Keveny jumped into the chat and fixed the backend perfectly. He was professional, fast, and very helpful. 5 stars for Keveny and the Rivo team!"
I got so much help immediately, in addition to other recommendations, once I began the process to integrate Rivo to my boutique.
Arianne was extremely helpful!
Great app! Arianne is a phenomenal customer service agent and went above & beyond for taking care of our store. 100% recommend, and if you get to chat with Arianne, you're in great hands.
Generally speaking their help desk has been fairly responsive, but I am having a major issue with syncing past data, and am hearing nothing back. I am a Shopify Plus member, and therefore there are certain aspects of their app that are not available to me - including syncing past data, so I have to rely on their team. I am getting no updates, no ETA on when it will be done, nothing. Very frustrating.
Great customer service and super easy to set up! Highly recommend if you would like to reward your customers.
Easy set up- and
Keveny on customer service is amazing!!
