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We haven't officially kicked off this app yet - but I will say that the customer support has already been amazing! I've never had anyone as responsive during the setup process (James - you rock!).
Wonderful, thanks so much for choosing our app! 🙌 Your positive feedback and 5-star review are very much appreciated! If you have any questions, please feel free to reach out to us anytime. We are always here and happy to help. Best regards, Kevin
Super easy to set up! I love that this app gives me a way to connect with my customers on a different level. I only gave it 4 stars because I haven't gone active yet. I will update it to 5 stars if the program launches well! THANK YOU for making this free!
Easy to setup, customer service is responsive, if only they allow more reward types in the free programme so we can try out which features our customers like before deciding to upgrade the programme.
These are excellent suggestions! Your review is essential in helping us improve the app, and I have sent over your feedback to our product team. Best regards, Kevin
Just started with the app, so we'll see how successful it is...but the customer support has been wonderful...Abbie was particularly pleasant and helpful!
Thanks so much for choosing our app and for the positive 5-star review! 🙌 If you ever have any questions or if we can help along the way, feel free to reach out to us anytime! Cheers, Kevin
Absolutely amazing service by team member Lance. Guided be from A to Z and spent over an hour with me with prompt replies and considerate service. Thank you!
We're so glad to hear you had a 5-star experience! 🤩 Thanks so much for the positive review and feedback! If you need more help along the way, just drop us a line anytime. Cheers, Kevin
Paul was great & he went above and beyond with helping me out. Thanks for the assistance. I give him 5 stars for the awesome customer service!
Thank you so much for the wonderful feedback! I'm glad to hear that Paul was able to exceed your expectations and provide exceptional customer service. We appreciate your business and look forward to serving you again soon! - Lea, Rivo Support Manager
Great help by Arianne and very prompt responses. Understood the problem and provided extra assistance for me to get more familiar with the features as well.
So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin
After receiving the best service I've had in a very long time, I couldn't but share it with others.
Professional, Courteous, friendly and kind is just a few words to describe the service I received from Abbie.
Thank you Abbie and team for creating your amazing Apps and backing them up with incredible service. Wishing you all the success you desire.
Cheers
We always make sure to provide our customers with the best service possible! We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin
I am new this app and since installing it, it has been the easiest app to use! I highly recommend it.
Excellent! Thanks so much for choosing our app and recommending us to the Shopify community! 🙌 Cheers, Kevin
Pete was WONDERFUL! He went over and beyond! I have a free account with Rivo and let me say - you get SOOO MUCH! Once my store grows, I will definitely upgrade my account to unlock all full features! Their customer service support is WONDERFUL too! and I have spoken with a handful of support associates at Rivo. This is HONESTLY the best app for their customer rewards and loyalty program. THE BEST, hands-down!! I downloaded so many other apps that weren't good enough until Rivo. The ease of setup is what I genuinely appreciate.
This is my honest review. Thank you guys!
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🤩 Cheers, Kevin