Rivo Loyalty Rewards Referrals
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (2.501)
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Arianne was very helpful, got me up and running almost immediately. Would definitely recommend
Thanks for your review! We're so glad it was a smooth start for you. Appreciate the recommendation! 😊
- Kevin & Rivo Team
great customer service experience with Bryan
Thank you! We're thrilled you had a great experience with our customer service. 😊
- Kevin & Rivo Team
Even though Rivo does not support Omnisend for email integrations, Jel was able to provide a work around solution, so I will give that a try. She was very kind.
Glad we could assist promptly! We're always here to help with any issues you encounter. Let us know if you need anything else!
- Kevin & Rivo Team
Great customer service! We have been using the Rivo app for around 6 months and have experienced positive benefits as a business whilst our customers enjoy the loyalty perks.
When we hit an issue with the customer login process and the Rivo page's visibility, we were promptly assisted by the customer service team who were very helpful in solving our queries. Particular thanks are to be given to Jel who cracked an issue whilst we were transferring to a new theme!
Thrilled about your positive experience with Rivo and our customer service! Big thanks for the shoutout. We're always here to ensure everything runs smoothly for you and your customers!
- Kevin & Rivo Team
Great customer support
Thanks for your feedback! We're glad you had a great experience with our customer support. Here whenever you need us! 😊
- Kevin & Rivo Team
I cannot recommend Rivo enough. We had a slight implementation issue, but I judge a company on how they respond to issues. I was impressed that the CEO took the time to chat 1 on 1 to make sure our issue was fully resolved. This level of support is greatly appreciated and should reassure anyone looking for a rewards program. I highly recommend Rivo.
Hey Chris,
James here from Rivo. First of all, I am so sorry for your experience so far using the app. Not an ideal first impression and looking back on the support conversations, it makes total sense based on the issues that occurred.
On the actual issue: looks like what happened here was a slight discrepancy with the orders backfill. I know what went wrong here and I'd like to clarify a few things around logic with you before proceeding with a fix.
We have a fully remote team and while we try to respond in 1 business day to escalated tickets, sometimes a timezone difference or a weekend makes that difficult. I'm very sorry for the time it took us to respond there, and in the future when you contact support, it'll be much quicker, or you can email me directly at james@rivo.io.
I've reached out over email to jump on a google meet (sent you a link). Let me know if you can join that we'll get to the bottom of what's happening.
Thanks and looking forward to hearing back from you!
Cheers,
James
Jel and Bryan from customer support was extremely helpful, provided me with lots of information about rivo and most importantly did not try to push by upselling any additional features. Bryan assisted me with some re-branding off the app to help fit into my themes. Life saver great experience on day 1. :)
Thanks so much! We're thrilled to hear our support team could help with your rebranding. We're all about making your experience smooth and stress-free. Cheers to a great start! 😊
- Kevin & Rivo Team
Awesome customer support and easy to use app.
So glad you're enjoying the app and our support! Thanks for the awesome feedback!
- Kevin & Rivo Team
I am mainly writing to thank (Jel) for they excellent support through the online chat. They did what I asked them and went beyond that by giving me tips on how to improve my store. I am still new to all this so all the help will be very much appreciated. Thanks (Jel) for being such a professional customer support rep. The app is good also.
Delighted to hear you found our support helpful! We're here to assist and share insights. Wishing you success with your store journey!
- Kevin & Rivo Team
Paul was very Patient in helping me solve my issue it was like having my very own personal tech assistance even though the problem was not related to his software but a newbie error on my part he stayed with me till we figured it out
We're always here to help, no matter the issue! Thanks for the shout-out to our patient support team. Glad we could assist you! 😊
- Kevin & Rivo Team