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Love this app! The customer service is great! I'm pretty new to this app but I know it's gonna increase my customer interaction and sales!
Great response from the support and so far does the job ..
Can't wait to see my loyalty program increase.
We understand the importance of customer loyalty, and we are excited to hear that you are looking forward to seeing your loyalty program increase. Our team is dedicated to providing high-quality products and exceptional customer service to help our customers achieve their goals. Thank you for choosing our app and for placing your trust in us.
All the best, Kevin
Ho installato l applicazione tempo fa e lasciato 5 stelle ma ad oggi provo ad aprire l app e non si apre, rimane lo schermo bianco, quidni non posso piu vedere il punteggio dei miei clienti, se non si sblocca dovrò disinstallarla e trovarne una nuova
Ciao Domenico,
Vieni da Rivo. Grazie per aver portato questo alla nostra attenzione. Ci scusiamo per il disagio. Abbiamo notato che ci hai contattato qualche giorno fa e abbiamo visto che il problema è stato risolto e che riesci ad accedere all'app senza problemi. Se hai bisogno di ulteriore assistenza o hai altri dubbi, non esitare a rispondere al thread di posta elettronica o contattarmi direttamente all'indirizzo lea@rivo.io. Siamo qui per aiutarti e trasformare la tua esperienza!
Distinti saluti,
Lea
Overall a great app, with terrific customer service. However limited integrations with other apps I use, and getting the functionality I needed, involved being upgraded to levels that were not affordable for me.
Feedback like this helps us consistently improve our customer experiences and gauge what we're doing right and where we can make adjustments. I have sent over your feedback to our product team. Best regards, Kevin
The app looks elegant and clean on our store, not gawdy like many of these apps can be. Great customer service too. One of the coders got on a screenshare with me, answered my questions and made sure I liked how everything was working.
We're so happy that you love our app and services! 🙌 Thank you for the wonderful review and, we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! Best wishes, Kevin
The app works perfectly and the support team is excellent, especially Arianne, thank you very much
Thank you for your great review! We're so happy to hear you're pleased with the app and our support team. 😊
- Kevin & Rivo Team
Fantastic app, fantastic support - really fast at helping me change the bits I wanted to, couldn't ask for more - highly recommend!
Thank you so much for your lovely review! We always strive to provide fast and helpful support for our customers. Your recommendation means a lot to us, thank you for choosing Rivo! - Lea, Rivo Support Manager
Maria was really helpful when I needed assistance. Very fast and great support when needed. Thanks again!
We truly appreciate the 5-Star review! These reviews make our day here. 🙂 Thanks, Kevin
This has been the best customer service experience I've had with a Shopify app. They helped me resolve everything immediately. While many configurations were required, they were there to assist me with all my questions. And what I couldn't figure out, they directly supported me with the code. Thanks to Abbie and Amanda.
We really appreciate your feedback! Happy to hear you had a great experience with our app. Our team is always here to help and answer any questions you may have. Thank you for choosing Rivo!
- Lea & Rivo Team
Great APP, easy to install and edit. Customer service is top notch! Overall, a great app for my store!
We're so excited that you love our app! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin