Avaliações (2.465)
Refinar
-
Por avaliação
Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.
Thanks for your honest feedback! We're glad you find the app easy to use and appreciate our support. We're always looking to improve, so your input on the free version is invaluable. 😊
- Kevin & Rivo Team
I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!
Thanks for sharing your experience! We're so glad our team could make the setup easier for you. Don’t hesitate to reach out if you need any more help – we’re here to make things smooth!
- Kevin & Rivo Team
Works well to serve a purpose, Abbie was very helpful through a troubleshooting process.
Thanks for the feedback! We're glad to hear it served its purpose and that our support was helpful during troubleshooting. If you need anything else, just let us know! 😊
- Kevin & Rivo Team
Apart from the fact that its an awesome app, I must commend the swift assistance I got from their customer service. I spoke to Paul and was really amazed by his non- robotic and here to help you nature! Great work Paul and Team. Appreciate your support immensely.
Thank you for such a wonderful review! We're delighted about your positive experience with our support team. Your appreciation truly motivates us!
- Kevin & Rivo Team
Until now I'm having a good experience.
Abbie help me out with my query and showed herself proactive doing more than I asked.
I appreciate the help, and your customer care, Abbie! #ThankYou!
So glad to hear you're having a good experience! We always aim to go the extra mile. Thanks for your kind words! #YoureWelcome 😊
- Kevin & Rivo Team
Jel from the support team is very kind and helpfull
Thank you for your kind words! We're so glad our support team was able to help. We're here anytime you need us! 😊
- Kevin & Rivo Team
Five star support (thanks Pete), but the app is exprensive.
Thank you for the five-star review for our support team! We understand your concerns about the cost and are always looking for ways to deliver great value.
- Kevin & Rivo Team
My experience with Jel's customer service has been very pleasant. The communication is super fast and friendly. It's not just a simple chatbot, as is often the case. They also address special cases and actively seek solutions. I'm currently in a testing phase and hope that the product is just as good as the support.
Thanks for sharing your experience! We're glad you're enjoying our personalized support. We're here to help as you continue testing. 😊
- Kevin & Rivo Team
4/5 so far, as I am yet to onboard customers. However, the customer support was fantastic.
Thanks for the great rating and feedback on our customer support! We hope you continue to have a fantastic experience as you onboard customers. 😊
- Kevin & Rivo Team
Very Nice customer service and even gave additional advice! Awesome service
Kevin here from Rivo! Thank you so much for leaving a review - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓