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I needed help with a few things in the app, and Abbie was super helpful! She was extremely knowledgeable and provided exactly what was needed.
So pleased that we were able to help you with your concern. Thank you so much for your kind words and 5-stars! If there's anything else we can do along the way, just let us know anytime. Our team will be delighted to assist you. 😊 Much appreciated, Kevin
App works fine so far. I just started using the app today, once I've used it for a month I will submit another review.
Thanks for your review and feedback! Looking forward to your thoughts after 1 month. Have fun exploring the app and let us know if you need a hand with anything :)
Cheers,
James
i just started using this app .the customer care is incredible otherwise cant say more about because of the lack of experience.What annoys me though is that i have to type a minimum of 100 characters for my review
App looks good. Excited to use the app on our ecommerce store. Will share feedback once used. Thank You.
Excellent support, quick answers, cool features! We are excited to see how our customers will react and interact.
Thank you so much for the 5-star review! 🙌 We're so excited to be part of your business growth and success! If you need anything else, just let us know. All the best, Kevin
I didn't do 5 stars because I'm new to the app and having minor teething issues but finding the customer support very responsive and helpful so definitely give this app a go if you're looking for a reward program addon
Update: Update: It's really no good app. The support is terrible and during the last year the support has not solved one single issue. They are anwering but not fixing. The tool has good thoughts but almost everything is not working proberly so we have lots of complaints. Our most loyal customers are leaving one by another because they will not use our homepage because of Rivo anymore. It's a shame. I am describing the problems to Rivo all the time, but they don't care. E.g. currently, the Free-Product-Voucher is not working fine. I described it, I attached screenshots. But no solution. We will find another way to make our customers happy. Very disappointing.
---- updated Dec 2023
I'm sorry to hear about your experience with our app. We apologize for the inconvenience caused and understand your frustration. We're committed to resolving any issues you're facing and improving your satisfaction. We'll keep you updated on the progress of your case on our existing thread. We value your feedback and will work hard to make things right for you. If you need any further assistance, please don't hesitate to contact us anytime!
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Du bist unglaublich! ✨ Vielen Dank, dass Sie zu unserer App gewechselt sind und ein durchdachtes Feedback hinterlassen haben. Wir sind Kunden wie Ihnen so dankbar. Wenn Sie unterwegs weitere Hilfe benötigen, zögern Sie bitte nicht, uns dies mitzuteilen. Hier bei Rivo steht die Zufriedenheit unserer Kunden an erster Stelle. 🍻 Prost, Kevin
This app allows an amazing amount of customization, and it's all very intuitive. Ran into a hiccup when we rolled out a new theme but Arianne was so helpful and got it solved in minutes!
Happy to hear our support team was able to assist you promptly! Enjoy your personalized app experience, and thanks for the positive feedback!
- Kevin & Rivo Team
This app looks great. Unfortunately the support in setting up has been rather average hence the 3 start. The link to book an onboarding call does not work - initially it was blamed on their own theme upgrade, and now the new link sent doesn't work either so they are 'looking in to it.' As I said, it looks a great app and should tick all the boxes of what we need but tt does makes me wonder what support will be like if we do install and use and encounter issues.
Hey there! I am so sorry for the hiccup with scheduling a call. Initially when you raised the issue, we had it updated, but our web team rolled back some changes on the website and I believe the link update was rolled back with it. This is 100% our fault and I'm sorry for the rough start.
Please feel free to book a call with me anytime, I've also sent over an email to help make things right.
https://calendly.com/james-rivo/loyalty
Cheers,
James
Excelente el soporte por parte de Abbie, si es un bot está muy bien hecho, y si es una persona, su servicio fue excelente, me quedó acá.
¡Siempre nos aseguramos de brindar a nuestros clientes el mejor servicio posible! Estamos muy contentos de que haya tenido una gran experiencia conversando con nosotros. Si hay algo más que necesite en el camino, no dude en hacérnoslo saber. Nuestro equipo estará encantado de prestarle la mano en cualquier momento. 😃 Gracias Kevin