Rivo: Loyalty Program, Rewards
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App looks good. Excited to use the app on our ecommerce store. Will share feedback once used. Thank You.
I think this app looks great, though nobody has used it as yet so I can't really comment on what it's like.
The support, when accessed, however, was top notch.
The app appears to do most things trouble-free. If I subscribed then I would expect refunded transactions to automatically remove points however this is a manual process that people need to be aware of.
Hi r3pro team,
This is James here, Head of Merchant Success at Rivo. Thanks for chatting in to our support team and for your candid app store feedback.
Just wanted to add some color here – I can completely understand for large companies how important it is to have this feature. Auto refunding points and rewards is one of the features our team is working on for the future roadmap.
So right now, we currently have 3 ways to adjust points, which are outlined in this doc below - https://loyalty-docs.rivo.io/en/article/adjusting-customers-points-balances-ctl846/
Although this doesn't solve your problem right away of the auto adjustment, we will keep you up to date as soon as we release this - I've added your vote to this feature request as well so you'll get a notification once we release it!
Cheers,
James
So the app was quite complicated to navigate to install. Things were not in obvious logical places like where to change text etc. There were lots of curves and roundabouts but I got there thanks to the help of Mica who was fantastic about helping me even when I asked really obvious questions. She was prompt in getting back to me and very professional. That's def the type of person you need to reward on great customer service. It's what it's all about in the end.
Hey Cheeky Bum team!
Thank you so much for your feedback. I read through your chat history and wanted to touch on your feedback here.
We're making some major improvements to User Experience in the app next quarter and wanted to thank you for your feedback. And I'm sorry our app made it difficult to find what you were looking for! User Experience is one thing we keep front of mind when designing and developing any feature at Rivo this is another reminder that we need to continue to focus our efforts there.
More than happy to jump on a zoom call and go through a UX interview with you to help improve our app. Let me know if you want me to take us up on that: james@rivo.io.
Cheers,
James
A few customers have gained a loyalty reward; however, Rivo does not notify customers when they have points to spend. The app really is not fully integrated into the site because I do not get notifications when customers have points to spend either. Seems like I would have to check daily to see when customers have rewards, and then create custom emails for each customers. That is really time consuming and difficult to manage.
Hi Kultured Kurlz's team!
Appreciate your review and feedback. I'm so sorry you weren't able to find these options in the app. Every time customers earn points, an email is sent out notifying them that they have points to spend. This is also the case with rewards.
Additionally actually have points reminder and expiry emails built in to the app. https://help.rivo.io/en/articles/6778445-points-expiry
Happy to have our team jump on a call and walk you through best practices and set this up personally for you! Let me know if that's something you're interested in – james@rivo.io
Cheers,
James
