Rivo: Loyalty & Referrals , 1 840 recensioner

Antal per omdömesnivå
  • 96 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 0 % av omdömena har 1 stjärnor
19 augusti 2023

The app is good and easy to use for my customers. The customer service is awesome, quick and helpful responses. I just hate they nearly doubled their prices but it's still not as expensive as some other apps. I definitely would recommend to others.

Stylish Diva Boutique
Mer än ett år användning av appen
Rivo svarade 22 augusti 2023

Thanks for the review! We're glad you find our app easy to use and the customer service helpful. We appreciate your feedback. While our recent price increase was necessary to introduce new features, we understand your concern. Please let us know if there's anything we can do to improve your experience further. We value your satisfaction and appreciate your recommendation!
- Lea & Rivo Team

30 augusti 2023

Jel- was amazing help today. She solved our issue and also gave us feedback that was very helpful. She is a rockstar of a worker and I really appreciated what she did for the store. She needs a promotion!!!

4 star on app, 5 star on customer support specialist.

Everest Designs
12 dagar användning av appen
Rivo svarade 3 september 2023

Thank you for your feedback! We're glad to hear that our support team was able to provide you with great assistance and helpful feedback. Please let us know if there's anything else we can do to improve your experience further. We value your feedback and are always here to assist you in any way we can!
- Lea & Rivo Team

7 maj 2023

I really do like the versatility of this app! Abbie was amazing! She was very helpful in helping me resolve my issue. I would definitely recommend giving this app a try!

6 månader användning av appen
Rivo svarade 8 maj 2023

Thank you very much for taking the time to review our app! We appreciate it a lot. Let us know if there's anything else we can do to make your experience with our support team even better. We always welcome feedback and suggestions from our customers and value your opinion. We would be delighted to hear from you! ❤️ - Lea, Rivo Support Manager

12 januari 2023

Overall a great app, with terrific customer service. However limited integrations with other apps I use, and getting the functionality I needed, involved being upgraded to levels that were not affordable for me.

6 månader användning av appen
Rivo svarade 17 januari 2023

Feedback like this helps us consistently improve our customer experiences and gauge what we're doing right and where we can make adjustments. I have sent over your feedback to our product team. Best regards, Kevin

20 februari 2023

I had Pete to help me out today, he was able to completely increase my customer limit on my store get rid of the 'powered by Rivo' branding at the bottom, and even moved the widget across the screen to not interfere with my other widgets for me.

Unplugged Oasis
22 dagar användning av appen
Rivo svarade 21 februari 2023

We appreciate your business and want to make sure we're meeting your needs to the best of our ability. Just wondering if there are any areas you think we could improve upon? Let us know! We're open to feedback.
Thanks, Kevin

Redigerat 6 april 2023

Super helpful, when I used the chat box, it was quick and simple and Pete got everything sorted for me above and beyond what I was hoping. Very helpful. Couldn't be happier

7 dagar användning av appen
Rivo svarade 6 april 2023

Thank you so much for taking the time to share your positive experience with us! We're thrilled that you found our chat box support to be quick, simple, and above and beyond your expectations.

As we strive to provide the best possible support experience for all of our customers, we're always looking for ways to improve. With that in mind, we would love to know if there was anything that you think we could have done better to improve your experience.

Your feedback is incredibly valuable to us, and we appreciate any insights you can provide. Thank you again for choosing our service.

Best regards, Kevin

13 december 2022

The customer support is the best, in fact, Pete is an one of the best Reps. This is the reason im given Rivo 4 stars. In order to give the app 5 stars, i need to try it first.

Thanks Pete :)

6 dagar användning av appen
Rivo svarade 19 december 2022

Hi mishnsamshop team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best wishes, Kevin

7 mars 2023

We started this on a pilot basis and early results are encouraging. The support desk (Mica) was very helpful in getting to know about doubts and resolving issues

En dag användning av appen
Rivo svarade 7 mars 2023

Thank you for taking the time to leave a review. We're glad that you had a positive experience with our service. If there's anything we can do to improve your experience, please don't hesitate to reach out. We value your feedback and want to ensure that we're providing the best possible service to our customers.
All the best, Kevin

16 februari 2022

Having a loyalty program has certainly encouraged our customers to return. The customer service is quick to respond to questions I have had and help me with some of the details when setting up. I would highly recommend!

Team Sports Gift
Nästan 2 år användning av appen
Redigerat 25 september 2021

It is a good app and easy to use. It is pretty and user friendly, however it is not translatable in one language OR another, so if you need two languages, you have to show them both at the same time.

Mariposa biocosmétiques
Ungefär 2 år användning av appen