Rivo: Loyalty Program, Rewards
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The app works well (free program). Support is always helpful. Maybe it's just our customers but not many are becoming members. I'll try some emails and hope for the best.
Glad the free app works well and our support shines! Sorry to hear about low member sign-ups—email campaigns are a great idea. Best of luck, and we’re here for your Shopify growth!
- Kevin & Rivo Team
Support it's been super helpful when getting familiar with the app for the first time
Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.
Thanks for your honest feedback! We're glad you find the app easy to use and appreciate our support. We're always looking to improve, so your input on the free version is invaluable. 😊
- Kevin & Rivo Team
Pretty seamless app - and it looks great! Customer support is excellent (thanks Arianne!)
Two suggestions for improvement - 1) create an easier toggle between the app and Shopify admin and 2) add a Refer a Friend box to the landing page!
Thanks for the great feedback! We're thrilled you love the app and our support. 😊 Your ideas for a smoother toggle and a "Refer a Friend" box are noted and shared with our team. Always here to help!
- Kevin & Rivo Team
Great. Love the on-site option, easy to use, and better than similar priced competitors. Minus one star because it’s a bit clunky to use and force to look the way you want it to. I have to refresh a lot to continue to get the app customizer to display properly on the Shopify back end. Not sure if that’s an app thing or Shopify, but it get frustrating during set up. But other than that, customer service is great and I love it so far.
Thanks for your feedback! We're glad you enjoy our customer support. Sorry to hear about the display issues, we'd love to help solve this. Feel free to reach out to our support team anytime – we're here to help!
- Lea & Rivo Team
Rivo has been great so far, they've assisted with any issues I've had in reasonable times! Arianna et al have provided phenomenal assistance throughout our time with Rivo!
We're thrilled Rivo and our support have been phenomenal, resolving issues in reasonable time. Your kind words truly inspire us—grateful for users like you! Always here to assist.
- Kevin & Rivo Team
I really enjoy the app for my small business, and I'm using the free version! Super surprised at how quick the customer service is and how helpful they are. It's hard to come by that now a days. Jel was great with helping me with the few questions I had!
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! Best regards, Kevin
The app is good and easy to use for my customers. The customer service is awesome, quick and helpful responses. I just hate they nearly doubled their prices but it's still not as expensive as some other apps. I definitely would recommend to others.
Thanks for the review! We're glad you find our app easy to use and the customer service helpful. We appreciate your feedback. While our recent price increase was necessary to introduce new features, we understand your concern. Please let us know if there's anything we can do to improve your experience further. We value your satisfaction and appreciate your recommendation!
- Lea & Rivo Team
Great starter features for loyalty program.Will have to play with it more to see which options bring best results.
La aplicación bastante útil para mantener a los clientes interesados, me agrada mucho su programa de puntos, he tenido varios que los usan bastante seguido.
Muchas gracias por el comentario! Nuestro objetivo es superar sus expectativas y nos encantaría escuchar sus comentarios sobre cómo podríamos haber hecho de su experiencia una revisión de 5 estrellas. Envíenos un mensaje en cualquier momento. Saludos cordiales, Kevin