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This app looks great. Unfortunately the support in setting up has been rather average hence the 3 start. The link to book an onboarding call does not work - initially it was blamed on their own theme upgrade, and now the new link sent doesn't work either so they are 'looking in to it.' As I said, it looks a great app and should tick all the boxes of what we need but tt does makes me wonder what support will be like if we do install and use and encounter issues.
Hey there! I am so sorry for the hiccup with scheduling a call. Initially when you raised the issue, we had it updated, but our web team rolled back some changes on the website and I believe the link update was rolled back with it. This is 100% our fault and I'm sorry for the rough start.
Please feel free to book a call with me anytime, I've also sent over an email to help make things right.
https://calendly.com/james-rivo/loyalty
Cheers,
James
Excelente el soporte por parte de Abbie, si es un bot está muy bien hecho, y si es una persona, su servicio fue excelente, me quedó acá.
¡Siempre nos aseguramos de brindar a nuestros clientes el mejor servicio posible! Estamos muy contentos de que haya tenido una gran experiencia conversando con nosotros. Si hay algo más que necesite en el camino, no dude en hacérnoslo saber. Nuestro equipo estará encantado de prestarle la mano en cualquier momento. 😃 Gracias Kevin
Great app and excellent customer support. The support staff is always quick to answer and very helpful!
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟 Best wishes, Kevin
Im new to this app and can already see the conversions coming through. Abbie was really helpful and manually moved over all my 400 members from a different rewards app. This was so helpful as my CSV file wasn't working. Arianne has also been very helpful and solved all my queries and issues and i even upgraded to the paid plan because she gave me a 3 month deal for 50% off. Really excited to explore more of this app. Thank you!!
Thank you so much for leaving a positive feedback and 5-star review! 🌟 We truly appreciate you choosing our app, and if you ever have further questions or if we can help along the way, feel free to contact us anytime! 😊 Much appreciated, Kevin
Still alot to learn about the App. But Betty from customer services fast efficient and absolutely brilliant! I cannot praise the team enough! Check it out, its a great tool for a new buisness! Thankyou!
We love helping new businesses and truly appreciate you choosing our app! Thank you so much for the positive feedback and 5-star review! Much appreciated, Kevin
very helpful, funny and can make a customers day. best customer service ive ever came across 200%, just from my first impressions of abbie, shes gonna do very well in life or already is but overall my review is BUSINESSES NEED PEOPLE LIKE ABBIE, would improve your business 1000%
We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. 🙌 All the best, Kevin
Adrienne is amazing!
Thank you so much for the review! We appreciate your kind words.
- Lea & Rivo Team
You know apps are top level when their support team is 5 stars. Very fast and attentive. Excited to keep working with them throughout my journey. John and Mary have been excellent!
What a wonderful review! ✨This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 All the best, Kevin
Great starter features for loyalty program.Will have to play with it more to see which options bring best results.
User friendly and great support! Arianne was very responsive and friendly with my requests and questions. I would recommend this app to merchants looking to reward their customers for loyalty.
You are so wonderful! 🎉Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! All the best, Kevin