评论 (2,499)

整体评分
4.9
每个评分等级的数量
  • 96% 的评分是 5 星
  • 3% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
编辑时间:2023年3月22日

First, the number of customers in their app is not the same as the one in Shopify, the tech team told me there is a bug in their app, and took 3-4 days to fix it.
Second, when I uploaded the point file to their app and there is no way to check the status, even when I imported the 2nd file, it would cancel the first one, which caused the points of my customers to be incorrect all the time. This ...

ChinaHobbyLine
香港特别行政区
12个月 人在使用应用
Rivo已回复 2022年5月4日

**Updated reply May 11, 2022**

Hi Kevin,

Wanted to give you a heads up that we made some major improvements to the CSV import system. It is now 20x faster than it ...

编辑时间:2023年10月23日

Ho installato l applicazione tempo fa e lasciato 5 stelle ma ad oggi provo ad aprire l app e non si apre, rimane lo schermo bianco, quidni non posso piu vedere il punteggio dei miei clienti, se non si sblocca dovrò disinstallarla e trovarne una nuova

Cilio Lash Expert
意大利
3个月 人在使用应用
Rivo已回复 2023年7月17日

Ciao Domenico,

Vieni da Rivo. Grazie per aver portato questo alla nostra attenzione. Ci scusiamo per il disagio. Abbiamo notato che ci hai contattato qualche giorno fa e ...

编辑时间:2023年1月20日

UPDATE:
Foreshadowing------Ask yourself why 90% of reviews mention customer service team----

Really thought this might be a cool little app. Well, what happened on day three when I got back to it, is popups that one cannot X out of trying to force you into a paid version, Really you pressure money far before any testing can happen? I mentioned in my original review below how I was put off by ...

Neo Tec USA
美国
4天 人在使用应用
Rivo已回复 2023年1月27日

Hi Neo Tech team!

James here from the Rivo. Firstly, thank you for your candid feedback, and I'm so sorry about your experience with the app and our team so far.

I can see ...

2022年10月12日

don't use this app. When I delete it, there's still a pop up on my website. I have to reinstall the app and ask them to delete the pop up. Horrible

Fete
香港特别行政区
大约2小时 人在使用应用
Rivo已回复 2022年10月12日

Hi Yuan!

This is Lea from Rivo.

Firstly, I'd like to apologize for your experience with the app. It looks like you recently installed the app, and I can see you've reached ...

2024年1月16日

Installed this, found it didn't do what I wanted so uninstalled it - fair enough.

However uninstalling the app still leaves code with a link to the Rivo website - and that seems like something I'd have wanted to be asked about

ba_loy_init.js?v=1705089578:16 Developer friendly loyalty - powered by Rivo.
ba_loy_init.js?v=1705089578:16
- Increased repurchase rates
- Increased LTV
- Fully ...

Joy McMillan Glass
英国
2分钟 人在使用应用
Rivo已回复 2024年1月17日

Hi Joy!

This is Lea from Rivo. I'd like to apologize for your experience with the app.
We've sent you an email to reach out and get to the bottom of this problem for you.

...

2024年3月21日

Moshades
南非
大约1小时 人在使用应用
Rivo已回复 2024年3月23日

Hey Moshades team! James here from Rivo – just reaching out to get to the bottom of what's happening here. I reached out over email to help make things right.

Cheers,
James