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I understand that Jel, one of the customer service agents, may have been having a bad day, but that day turned into a significant issue for me. This all started when I accidentally deleted Rivo's landing page while cleaning out my Pages, which broke the connection between the Rivo platform and my shop. I reached out to customer service for documentation on how to fix it and included two ...
Hey Karen,
I'm sorry for any confusion here and I'm happy we were able to resolve things over email. I hope your experience with Rivo going forward works out better!
Thank ...
it’s not logical for your app to get paid for orders that I have generated myself.
I run ads > get customer orders > in this case, what benefit does your app provide to justify being paid?
Hey there,
I'm sorry for any confusion here on the pricing side. I reached out over email to help make things right. Hoping we can connect, please feel free to get in touch ...
We just tried to trial this product for our new website however we experienced some very deceptive and conduct through the sales funnel. It did not give us the option to select the free plan or trial at all (only a discount of the available paid offers), and tried to gain access to our website before even selecting what plan we would like. Funnily enough the free plan or free trial was not even ...
Hi there!
Thank you for bringing this to our attention. I want to clarify that we do offer both a free plan and trial days, and I sincerely apologize for any confusion or ...
CSR so slow to respond ,waiting time take so long
Hi Moda & More team,
James here from Rivo – I'm sorry for your experience so far! I do see an open email thread our team sent over about the issue you had. I sent you over an ...
Rivo leaves a bunch of installed items and applications on the site once uninstalled. This is unacceptable !
Hi there,
Thank you for sharing your feedback. We’re sorry to hear about your experience. It appears you’ve already uninstalled, but we’ve reached out via email to offer ...
I am probably to stupid to start this app, but I was totally annoyed by the ongoing efforts of the company to upsell me to one of their pay programs. Too many pop-ups for my liking. Too many interruptions while trying to setting it up for a first trial.
Again, likely I am partly to be blamed, but I consider myself somewhat experienced with such apps.
Hi there,
So sorry to hear about your experience. We do have a free plan for smaller shops doing 200 orders or less each month. We’d also be happy to extend your trial period ...
Makes it impossible to cancel once you subscribe. I've asked them to cancel this subscription for the past month now and I'm still getting charged. Ridiculous business practice. Better options out there.
Hi Henry,
This is Lea from Rivo. Thank you for bringing this matter to our attention. Upon review, I noticed that your last email was sent a year ago. We reached out to ...
Listed under the available rewards you can offer was "Commission"; that reward was not available (at least in the free version).
Hi Brian,
I'm sorry for your experience so far using the app. We store credit as a referral reward – which essentially acts as a commission for referring friends, as you can ...
Says free plan available - this is no free plan. It s a trial. After that it's $24 a month.
Hey Karen M Designs team!
Thank you so much for your feedback. We have a free plan that's available for smaller shops that do 200 orders a month or less. Otherwise we have ...
Update: Update: It's really no good app. The support is terrible and during the last year the support has not solved one single issue. They are anwering but not fixing. The tool has good thoughts but almost everything is not working proberly so we have lots of complaints. Our most loyal customers are leaving one by another because they will not use our homepage because of Rivo anymore. It's a ...
---- updated Dec 2023
I'm sorry to hear about your experience with our app. We apologize for the inconvenience caused and understand your frustration. We're committed to ...