评论 (2,496)

整体评分
4.9
每个评分等级的数量
  • 96% 的评分是 5 星
  • 3% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 1% 的评分是 1 星
2025年1月19日

I understand that Jel, one of the customer service agents, may have been having a bad day, but that day turned into a significant issue for me. This all started when I accidentally deleted Rivo's landing page while cleaning out my Pages, which broke the connection between the Rivo platform and my shop. I reached out to customer service for documentation on how to fix it and included two ...

FGMN Nursery
美国
大约8小时 人在使用应用
Rivo已回复 2025年2月3日

Hey Karen,

I'm sorry for any confusion here and I'm happy we were able to resolve things over email. I hope your experience with Rivo going forward works out better!

Thank ...

2024年12月3日

it’s not logical for your app to get paid for orders that I have generated myself.
I run ads > get customer orders > in this case, what benefit does your app provide to justify being paid?

SANTIAGO®
摩洛哥
14天 人在使用应用
Rivo已回复 2024年12月5日

Hey there,

I'm sorry for any confusion here on the pricing side. I reached out over email to help make things right. Hoping we can connect, please feel free to get in touch ...

2025年2月8日

We just tried to trial this product for our new website however we experienced some very deceptive and conduct through the sales funnel. It did not give us the option to select the free plan or trial at all (only a discount of the available paid offers), and tried to gain access to our website before even selecting what plan we would like. Funnily enough the free plan or free trial was not even ...

Tea+ Me
澳大利亚
7分钟 人在使用应用
Rivo已回复 2025年2月9日

Hi there!

Thank you for bringing this to our attention. I want to clarify that we do offer both a free plan and trial days, and I sincerely apologize for any confusion or ...

2024年11月18日

CSR so slow to respond ,waiting time take so long

Moda & More
沙特阿拉伯
9天 人在使用应用
Rivo已回复 2024年11月19日

Hi Moda & More team,

James here from Rivo – I'm sorry for your experience so far! I do see an open email thread our team sent over about the issue you had. I sent you over an ...

2025年2月6日

Rivo leaves a bunch of installed items and applications on the site once uninstalled. This is unacceptable !

Ludisphere
法国
3分钟 人在使用应用
Rivo已回复 2025年2月8日

Hi there,

Thank you for sharing your feedback. We’re sorry to hear about your experience. It appears you’ve already uninstalled, but we’ve reached out via email to offer ...

2024年9月16日

I am probably to stupid to start this app, but I was totally annoyed by the ongoing efforts of the company to upsell me to one of their pay programs. Too many pop-ups for my liking. Too many interruptions while trying to setting it up for a first trial.
Again, likely I am partly to be blamed, but I consider myself somewhat experienced with such apps.

Rancho La Casa Firewood
美国
6天 人在使用应用
Rivo已回复 2024年9月18日

Hi there,

So sorry to hear about your experience. We do have a free plan for smaller shops doing 200 orders or less each month. We’d also be happy to extend your trial period ...

2024年4月2日

Makes it impossible to cancel once you subscribe. I've asked them to cancel this subscription for the past month now and I'm still getting charged. Ridiculous business practice. Better options out there.

Miro
美国
1年多 人在使用应用
Rivo已回复 2024年4月4日

Hi Henry,

This is Lea from Rivo. Thank you for bringing this matter to our attention. Upon review, I noticed that your last email was sent a year ago. We reached out to ...

编辑时间:2024年9月9日

Listed under the available rewards you can offer was "Commission"; that reward was not available (at least in the free version).

Hale Soaps
美国
37分钟 人在使用应用
Rivo已回复 2024年9月8日

Hi Brian,

I'm sorry for your experience so far using the app. We store credit as a referral reward – which essentially acts as a commission for referring friends, as you can ...

2024年7月8日

Says free plan available - this is no free plan. It s a trial. After that it's $24 a month.

Karen M Designs
美国
3分钟 人在使用应用
Rivo已回复 2024年7月9日

Hey Karen M Designs team!

Thank you so much for your feedback. We have a free plan that's available for smaller shops that do 200 orders a month or less. Otherwise we have ...

编辑时间:2023年11月26日

Update: Update: It's really no good app. The support is terrible and during the last year the support has not solved one single issue. They are anwering but not fixing. The tool has good thoughts but almost everything is not working proberly so we have lots of complaints. Our most loyal customers are leaving one by another because they will not use our homepage because of Rivo anymore. It's a ...

82NC
德国
1年多 人在使用应用
Rivo已回复 2022年8月3日

---- updated Dec 2023
I'm sorry to hear about your experience with our app. We apologize for the inconvenience caused and understand your frustration. We're committed to ...