Rivo Loyalty Rewards Referrals

Rivo Loyalty Rewards Referrals

Reviews (2,354)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

November 4, 2021

Great App, very easy to use.
You can increase your sales while using this loyalty and rewards program.

My Metal Stamp
Serbia
About 2 hours using the app
Rivo replied November 4, 2021

We work hard in creating apps that are easy and quick to install but most importantly, skyrocket your sales! 🚀 Thanks so much for the positive review! If you have any questions or need help along the way, please let us know. Cheers, Kevin

February 28, 2024

I can't speak to the app itself as I just added it to my store today, but their customer service is phenomenal. I had trouble figuring out somethings and Abbie was fantastic at helping me!

Fantasy Bookly
United States
About 1 hour using the app
Rivo replied March 1, 2024

Thanks for sharing your experience! We're so happy our support team could assist you. Welcome to our community, and we're here for anything you need! 😊
- Kevin & Rivo Team

March 9, 2022

Just downloaded the app. The customer service is instant and helpful. Will update more after we launch the reward program.

NAILOG
Hong Kong SAR
About 2 hours using the app
Rivo replied March 10, 2022

Awesome! Thanks so much for choosing our app and the 5-Star review! 🙌 Cheers, Kevin

March 1, 2023

Jel was very helpful and was very professional. She answer everything and was quick to reply. I recommend the app

Faith Defines Us
United States
About 2 hours using the app
Rivo replied March 1, 2023

It's always a pleasure to hear that our services met your expectations! We take pride in delivering high-quality work and providing excellent customer service. Thank you for recommending us!
Much appreciated, Kevin

May 18, 2022

Pete was so amazing and great! He even assisted me with things that I didn't notice that we need to adjust or change.

Alphabet For Humanity
Canada
About 2 hours using the app
Rivo replied May 18, 2022

Thank you for the awesome review! So pleased that you are happy with our service, and we are here for you anytime. 😊 Best regards, Kevin

May 18, 2022

So far, I love this app! It's been super easy to implement and I already know it'll bring me more sales. Abbie was super super helpful on the chat. She gave me so many good tips for my website even ones unrelated to the app. Thanks Abbie! 10/10 customer service.

ivia retró
United States
About 2 hours using the app
Rivo replied May 19, 2022

We work hard in creating apps that are easy and quick to install but most importantly, skyrocket your sales! 🚀 Thank you so much for the wonderful review! We're so excited to be part of your business growth and success! If you need anything at all, just let us know. 🙌 Cheers, Kevin

April 11, 2024

Been using another app from this company and now got to try out this loyalty thing. CS team is great as usual and Pete is very helpful.

s/ash & para//el
Hong Kong SAR
20 minutes using the app
Rivo replied April 12, 2024

Thanks for sticking with us and trying our new loyalty app! We're thrilled to hear our customer service team continues to be a great help. 😊
- Kevin & Rivo Team

July 11, 2022

This app was really easy to get set up and I really appreciate that there's a forever free plan! As a small biz, sometimes the 14 day trials are just too short to know if it's the right fit, and all the app fees add up fast. Thank you Rivo!
Abbie with customer support started the chat with me shortly after I finished the setup wizard. She quickly answered some of my questions and added a few small bonus features. That small gesture really made my day. I'm already a fan of this app based on the customer support! One of the most fun customer support chats I've had :D

Breanna Cooke
United States
About 2 hours using the app
Rivo replied July 11, 2022

We love helping small businesses and truly appreciate you choosing our app! Thank you so much for the wonderful feedback and 5-star review! Let us know anytime if there's anything else we can help with along the way. Our team would be pleased to assist you. 😊 All the best, Kevin

June 9, 2023

Mica was beyond helpful and so nice. She provided additional tips to help improve my store. Best customer service!

GlowBathandBodyCo
United States
About 2 hours using the app
Rivo replied June 12, 2023

Thank you so much for your kind words and taking the time to share your experience! We strive to go above and beyond to help our customers. We appreciate you choosing our app and look forward to continuing to support you in the future. - Lea, Rivo Support Manager

January 27, 2023

Jel was such an amazing person! This app has a lot of great features but right from the start, the main thing I have experienced is how happy the customer servicing team is to help! Again such a huge thank you to Jel for the amazing work and helping me get setup!

The Rustic Ray Boutique
United States
About 2 hours using the app
Rivo replied January 30, 2023

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🎉 Cheers, Kevin