Reviews (2,354)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

April 18, 2023

If I could leave 10 stars on this review I would! Fast, easy to communicate with and beyond helpful customer service. Abbie is a fantastic representative of a great brand.

Elevated Equestrian
United States
About 1 hour using the app
Rivo replied April 18, 2023

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Our team here at RIvo will be delighted to assist you.
All the best, Kevin

July 28, 2021

I'm thrilled to have this feature for my customers. I know I personally love it when my fav shops offer a rewards program! As a small business, we can't always afford to put money into these 'extras' when we're starting out as it really adds up, but this app helps us offer the same perks as the bigger companies that use paid apps. Loyalty Hero has loads of customizable features in the free version so you don't feel like you're limited at all. Great customer service too. As someone who is new to shopify & trying to figure out all these apps/widgets, they quickly responded & helped me with my question :)

Cerridwen's Cauldron
Canada
About 1 hour using the app
Rivo replied July 28, 2021

Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping small businesses, and we are so excited to help contribute to you and your business's success. If you ever need anything, we are here for you anytime! Much appreciated, Kevin

August 28, 2022

Maria went above and beyond to satisfy my request today! A simple question I had, and she earned a forever customer by her professionalism, communication and kindness! Thank you!

Far Arden Essentials
United States
About 1 hour using the app
Rivo replied August 30, 2022

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

June 20, 2022

This app is incredibly easy to use, I am thrilled! Maria was so extremely helpful and quick to respond. Great customer service!!

Golf Gifts & Gallery Inc.
United States
About 1 hour using the app
Rivo replied June 20, 2022

We're so happy that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

June 23, 2022

A great App, Abbie is carefully, very apprciate her,expect to trying their more feature,thanks loyalty

25Home
United States
About 1 hour using the app
Rivo replied June 24, 2022

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Thanks, Kevin

January 16, 2022

Simply outstanding! Customer service is fantastic and outplays the competition incredibly! Thank youuu!

treeonfy
United Kingdom
About 1 hour using the app
Rivo replied January 17, 2022

Thanks so much for the 5-Star review! Cheers, Kevin

June 10, 2022

Very user-friendly app. They really thought about the ins and outs what customer need. I am satisfied.

COOS COSMETICS
Netherlands
About 1 hour using the app
Rivo replied June 10, 2022

We're so excited that you love our app! Your praise in your 5-Star review is very much appreciated! 🙌 Cheers, Kevin

August 7, 2023

This is a great program and dont worry they will help you through any concerns you have.Also this is beginner friendly.

Mawuraa's Beverages
United States
About 1 hour using the app
Rivo replied August 10, 2023

Thanks for the awesome review! 😊 We're thrilled you found our app great and user-friendly. Feel free to reach out if you ever need help or have any concerns. We're here to support you!
- Lea & Rivo Team

April 13, 2023

I've had question after question and Arianne has walked me through the process. Great customer service again lol.

K&S Place
United States
About 1 hour using the app
Rivo replied April 13, 2023

So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. Much appreciated, Kevin

January 4, 2023

Vraiment intuitif, simple et efficace! Le service à la clientèle est fantastique! Je recommande vivement! :)

www.evamela.com
Canada
About 1 hour using the app
Rivo replied January 4, 2023

Tu es tellement incroyable! 🎉Merci beaucoup pour l'avis positif et pour nous avoir recommandés à la communauté Shopify ! Si jamais vous avez besoin de quoi que ce soit, nous sommes toujours là pour vous ! Bravo, Kévin