Reviews (2,354)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating effective loyalty and referral programs that boost customer engagement and retention. They appreciate its user-friendly setup, customizable features, and seamless integration with point-of-sale systems. The app is noted for its reliability and exceptional customer support, with a responsive team that provides useful tutorials and video guides. Ideal for enhancing customer loyalty strategies.

May 21, 2021

So far so good, easy to set up and adjust to my www.beoharvest.com.au store. It will be my pleasure to give you update in couple weeks time. Until then. Cheers

BeoHarvest
Australia
About 1 hour using the app
Rivo replied May 21, 2021

Thanks so much for the 5-stars! If you have any questions or if we can help along the way, please feel free to reach out to us anytime. Happy to help out in any way we can. 😊 Cheers, Kevin

March 16, 2022

Great service of Arianne, good job! Helped me with installing the app, translate it and also being really kind!

Maximeslifestyle
Netherlands
About 1 hour using the app
Rivo replied March 16, 2022

Thanks so much for choosing our app! We are so glad that you are happy with our customer service. If you have any questions or if we can help along the way, feel free to reach out to us anytime. Much appreciated, Kevin

June 26, 2022

Excellent customer care. I got some useful information from Lea, who assisted me. Good work, it's a great start! The app is well done, very intuitive and well integrated.

JOJÒIA
Italy
About 1 hour using the app
Rivo replied June 27, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

September 24, 2023

Super easy to setup and ticks all the key boxes. Superb customer support from Arianne!

SQOON
United Arab Emirates
About 1 hour using the app
Rivo replied September 29, 2023

Thanks for your great feedback! Glad the setup was a breeze, and it met all your requirements. Our team is here for you whenever you need us!
- Lea & Rivo Team

March 9, 2022

Really easy set up and really helpful customer services for Lance. Lookinfg forward to see the results.

SoulBia
United Kingdom
About 1 hour using the app
Rivo replied March 10, 2022

Thank you so much for the feedback and 5-Stars! We're so glad you love the app's setup process and our customer service. 🤩Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin

October 19, 2023

So helpful in trying to build the app and embed email discounts!

Ani + Quinn Design
United States
About 1 hour using the app
Rivo replied October 23, 2023

Awesome to hear you found our app's features helpful! Don't hesitate to reach out if you need more help!
- Lea & Rivo Team

January 13, 2022

Outstanding customer service from James! Love the chat feature on the app which instantly connects you to someone. My question was answered in 60 seconds. No more waiting 1-2 days for someone to get back to you. Thanks guys!

Stoner Wishlist
United States
About 1 hour using the app
Rivo replied January 14, 2022

Thanks so much for leaving a feedback, Stoner Wishlist. 😊 We love seeing our customers happy, so we try to give you the best possible support. If there's anything else we can be of service, please don't hesitate to let us know! All the best, Kevin

July 21, 2023

The customer rep helped me more than I had asked for. They even provided suggestions and went out of their way helping me. I am very happy with the chat service. Thank you!

GOMYLD
India
About 1 hour using the app
Rivo replied July 24, 2023

So happy to hear that our support team exceeded your expectations! 🎉 We always strive to go the extra mile and provide helpful suggestions! Thank you for your kind words, they mean a lot! 🙏
- Lea & Rivo Team

September 14, 2022

Paul helped me get Rivo set up on my website. He was absolutely the most helpful. Awesome experience. Looking forward to using the app to help my customers get rewards.

Pirates and Pearls Coffee Roasters
United States
About 1 hour using the app
Rivo replied September 14, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! 😃 Thanks, Kevin

Edited March 26, 2021

WOW WISH I WOULD HAVE FOUND THIS APP SOOONER. It has worked wonders for my store and has definitely increased my sales. Thank you for creating such an easy to use and effective app.

THE MERLE ROSE
United States
About 1 hour using the app
Rivo replied March 29, 2021

We're so glad you love our app! Your positive feedback and review mean the world to us, thank you so much! 🤩Cheers, Katherine