Reviews (2,311)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and retention through its loyalty programs, referrals, and customizable rewards. It features an easy setup, seamless Shopify integration, and a user-friendly interface. The flexible pricing accommodates various budgets, enhancing its accessibility. Performance is consistently smooth, positively impacting business operations. Customer support is particularly praised, with staff members like Arianne, Jel, and Paul noted for their responsive and personalized assistance, contributing to improved sales and customer loyalty.

January 27, 2023

Jel was such an amazing person! This app has a lot of great features but right from the start, the main thing I have experienced is how happy the customer servicing team is to help! Again such a huge thank you to Jel for the amazing work and helping me get setup!

The Rustic Ray Boutique
United States
About 2 hours using the app
Rivo replied January 30, 2023

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🎉 Cheers, Kevin

March 6, 2023

My experience was amazing!! Abbie helped me with everything I needed and got it all setup on my website very easy!!!

Blue Collar Bones
United States
About 2 hours using the app
Rivo replied March 6, 2023

We're so glad that you're happy with our services! We take pride in delivering exceptional customer experiences and are committed to ensuring you have everything you need to succeed. ✨
Best wishes, Kevin

January 31, 2023

Just getting started but the support so far was super. Good to know that I have help there if I need it. Provided a tip too!

PawSheets®
United States
About 2 hours using the app
Rivo replied January 31, 2023

Wonderful, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! If any questions come up or if we can help along the way, please feel free to let us know. Our team is here to help you. 🙌 Cheers, Kevin

October 22, 2021

John gave me one of the greatest customer support expérience, he was fast and funny, I can't wait to try this app!

La Boutique
Canada
About 2 hours using the app
Rivo replied October 25, 2021

Glad you are happy with our customer service. 😊 If there's anything else you need help with, just let us know. Our team is always here to help. All the best, Kevin

Edited June 24, 2022

Great app. Amazing customer service (specially Abbie). Very helpful customer service. Great deals. highly recommended

Essential Natural Brands
United States
About 2 hours using the app
Rivo replied June 27, 2022

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and for recommending us. ✨ Best wishes, Kevin

Edited January 4, 2022

Trish was amazing. She resolved my issue and while doing so she was friendly, understanding, and went above and beyond. This was first-rate customer service. Definitely am happy I chose this app not only for the features it provides, but for the customer support.

S.T.M. Body Essentials
United States
About 2 hours using the app
Rivo replied January 7, 2022

What a wonderful review! This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 Much appreciated, Kevin

November 18, 2022

I'm enjoying how user friendly it is. I watched the tutorial and it was very helpful. I also had two chats with your customer service reps. The second one was Pete. He went above and beyond to help me. I was tired and working late at night and he was not only helpful but I found him to be very kind and accommodating. He even include some meems that really made the tasks I was working on pleasant. Thank you Pete, youre the best!!

Lavender Apothecary
United States
About 2 hours using the app
Rivo replied November 18, 2022

You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. Cheers, Kevin

December 14, 2021

Great help and quick response by the team. Love the app, really easy to use! Glad for choosing this one.

Boutiquelemechantloup
Canada
About 2 hours using the app
Rivo replied December 14, 2021

We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟Best wishes, Kevin

February 20, 2022

The set up was so easy and simple. Arianne from customer service was quick to respond and help me with all my questions. Very excited to use this app.

Miakoda
United States
About 2 hours using the app
Rivo replied February 21, 2022

Thank you so much for the feedback and 5-Stars! We're so glad you love the app's setup process. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin

August 11, 2022

Easy to use app and Abbie was amazing. Abbie gave me the best customer service experience Ive probably ever had. Answered all my questions and helped me set up the app.

Strength For Today Nutrition
United States
About 2 hours using the app
Rivo replied August 12, 2022

We're so glad that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. 🙌 Cheers, Kevin