Reviews (2,246)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and customer engagement, noting significant increases in both areas within the first 30 days of use. It is praised for its easy setup and smooth integration with Shopify, making it accessible for those with limited technical skills. Features like customizable loyalty program templates, pop-ups, and reviews are highlighted for their effectiveness in retaining customers and attracting new ones. The app's performance is described as reliable, enhancing business operations smoothly. Support is frequently commended for being quick and friendly, with team members like Jel, Arianne, and Abbie receiving specific mentions for their outstanding assistance.

May 18, 2021

❤️ So far...so nice! I love this app. Is the best way to keep your customers happy and the same time to bring you back more sales. Thank you so much giving live to my store!

Regeneration Zone
United States
19 minutes using the app
Rivo replied May 19, 2021

Your kind words mean the world to us! Thank you so much for the positive feedback and 5-star review! 🤩 All the best, Kevin

July 27, 2021

So far so good James was verify helpful and quick to answer all of my questions I had on how to remove branding and he also enable my account for me. Thanks for all your help

Kisst Boutique
United States
18 minutes using the app
Rivo replied July 27, 2021

Thanks so much for the 5-stars! If there's anything else we can do, please feel free to reach out to us anytime. Happy to help out in any way we can. 😊 All the best, Kevin

August 11, 2023

Abbie assisted me with getting authorized and it was hands-down the best support experience I've ever had. She offered tips and advice and even helped me fix a couple of issues on my website that she caught on her own. The setup is extremely user-friendly and intuitive. So many options and I'm just on the free plan for now. Very happy!

Lit Gels
United States
17 minutes using the app
Rivo replied August 14, 2023

Thank you for sharing your experience with us! We're thrilled that you found our support top-notch and that our setup is user-friendly. 🙌 We appreciate your feedback and are grateful to have you as a happy customer!
- Lea & Rivo Team

August 17, 2023

Excellent Customer Service! Abbie was super helpful in getting my app up and running quickly! highly recommend

Hosanna Coffee
United States
16 minutes using the app
Rivo replied August 22, 2023

Thank you for the fantastic review! 😊 We're thrilled that our team could provide excellent support and help you get the app running smoothly! We highly appreciate your recommendation. If you ever need any further assistance, feel free to reach out.
- Lea & Rivo Team

June 27, 2023

I was immediately contacted by chat as soon as the app was installed. The rep not only answered all my questions but also made simple change on his end to make my site more professional. He sent me links with step by step instructions and answered all my questions. If the app works as great as the customer service rep this is score for my business!!

Sweet Southern Gals
United States
16 minutes using the app
Rivo replied June 29, 2023

Thanks for sharing your experience. It's awesome to hear that our customer support was super helpful and made your site more professional. We hope our app helps your business just as much! 🎉 - Lea, Rivo Support Manager

September 10, 2021

awesome app so far. Can't wait to see the results also amazing response time from support. Thanks for all your help.

Prontoshop
Canada
15 minutes using the app
Rivo replied September 10, 2021

Thanks so much for the 5-Star review! 🌟 Please let us know if there's anything else we can be of help with. Cheers, Kevin

July 4, 2021

I've just started uploading the app and i'm not computer whiz, but so far so good. Love the tutorial and Stu walk you through it really well. I can't to use this in action on the website. Thank you Stu.

Shop Griff Retail
New Zealand
13 minutes using the app
Rivo replied July 5, 2021

We are so excited that you love our app! Thank you so much for the positive feedback and 5-stars! 🙌 If you have any questions or if we can help along the way, please let us know. We are always happy to help out in any way we can. All the best, Kevin

June 30, 2021

Just downloaded the app, so far so GREAT!! I think it will do the trick, hoping that it will help boost sales!!

La Catrina Coffee
United States
11 minutes using the app
Rivo replied June 30, 2021

Our number goal is to provide apps that not only skyrocket your sales but also an asset that will continue to contribute to your business's success and goals. 🚀 Thanks so much for choosing our app and for the 5-stars! Best wishes, Kevin

October 26, 2022

I loved the Rivo review app so much, I decided to install this as well. All the help that Abbie from Rivo Support provided was a big part in this decision. You folks are doing an amazing job. I'm very happy.

letsboop
South Africa
10 minutes using the app
Rivo replied October 26, 2022

This review made our day, and we're so excited that you love our app! 🤩 Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin

February 26, 2021

Just what I wanted from a loyalty app and with great styling options! I'm very happy with it so far, especially since it's free!

Hemmavid
Sweden
9 minutes using the app
Rivo replied February 26, 2021

Wonderful! 🎉 Thank you so much for sharing your positive review with us and the Shopify community! Cheers, Katherine