Reviews (2,553)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and sales through its loyalty and referral programs. They appreciate its user-friendly setup, tiered loyalty programs, POS integration, and customizable rewards. The app is noted for its reliable performance and efficient operation. Customer support is praised for being responsive and effective in providing personalized assistance.

November 12, 2021

Added App to two of my stores and Arianne was so knowledgeable, patient and helpful with everything! She is awesomeness! And it just so happened she was my assistant for both shops! I highly recommend Rivo! Thank you for this opportunity! Blessings!

HeavenAh Organics
United States
About 1 hour using the app
Rivo replied November 12, 2021

Thank you so much for using our app and for recommending us to the Shopify community! 🙌 We are so glad that you are satisfied with our customer service, and if you ever have anything you need help with or have any questions along the way, don't hesitate to let us know. Our team is always here to help. Much appreciated, Kevin

October 10, 2022

Just spoke with Arianne in the reviews app, and now had the pleasure of speaking with her again for the loyalty app. Very great customer service. Highly recommend this app also. Very easy to use!

Designs By Jia
United States
About 1 hour using the app
Rivo replied October 10, 2022

So glad that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin

December 9, 2021

This app is amazing. It has so many features and it is very easy to go around and customize it. I love it.

Creating Perfume
United States
About 1 hour using the app
Rivo replied December 10, 2021

You are awesome! 🤩 Thank you so much for the 5-stars and for the positive review! Cheers, Kevin

June 20, 2022

This app is incredibly easy to use, I am thrilled! Maria was so extremely helpful and quick to respond. Great customer service!!

Golf Gifts & Gallery Inc.
United States
About 1 hour using the app
Rivo replied June 20, 2022

We're so happy that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin

March 7, 2024

Jel me ayudo muchisimo!!! gracias, mo solo me ayudo con lo que le pedi al principio si no que tambien me ayudo dandome consejos sobre ciertas cosas que no sabia como hacer para mejorar mi pagina!! thank you Jel!

Merliba
United States
About 1 hour using the app
Rivo replied March 11, 2024

¡Me alegra saber que podemos ofrecerle más de lo que pidió inicialmente! Tu gratitud calienta nuestros corazones. ¡Aquí para ayudar en cualquier momento! ¡Gracias!
- Equipo Kevin y Rivo

April 18, 2022

I am new this app and since installing it, it has been the easiest app to use! I highly recommend it.

almostheavenchildrensboutique
United States
About 1 hour using the app
Rivo replied April 18, 2022

Excellent! Thanks so much for choosing our app and recommending us to the Shopify community! 🙌 Cheers, Kevin

Edited February 27, 2023

So good so far, and customer support (Abbie) has been super helpful. Very comfortable compared to other Apps on here so far.

Degreve
United States
About 1 hour using the app
Rivo replied February 27, 2023

We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed!
Cheers, Kevin

Edited August 24, 2021

It is very easy to work with it .
Everything is working very fast.
The suporte is polite and fast reacted I have no much experience for now.
But now im staing and wondering whay you put so many characters . This is boring . It is very easy to work with it .
Everything is working very fast.
The suporte is polite and fast reacted I have no much experience for now.
But now im staing and wondering whay you put so many characters . This is boring . It is very easy to work with it .
Everything is working very fast.
The suporte is polite and fast reacted I have no much experience for now.
But now im staing and wondering whay you put so many characters . This is boring . Mark Twain, the literary pseudonym of Samuel Langhorn Clemens, is an American writer, journalist and humorist. He is best known for his novel The Adventures of Tom Sawyer and its sequel, The Adventures of Huckleberry Finn, often described as one of the great American novels.

ToroModa
Bulgaria
About 1 hour using the app
January 30, 2023

I want to say, this app is sooooo useful. It helps so much. But what impressed me most is its service. When I got questions, Pete was so kind to help and did very perfectly. 5 stars is a must!

4T7
United States
About 1 hour using the app
Rivo replied January 30, 2023

We're so glad our app has provided value to your store! Thanks so much for the positive review and 5-stars! 🙌 All the best, Kevin

February 3, 2022

I've used Rivo to help me with my subscription and loyalty program and their customer service is insanely good! They are fast and courteous and give help on the spot and gifts. Great job! Rivo! customer service is everything.

K-roo Apparel
United States
About 1 hour using the app
Rivo replied February 4, 2022

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin