Rivo: Loyalty Program, Rewards

We encountered an issue preventing integration with Klaviyo, which proved challenging to resolve. The problem was escalated to Rivo's engineers for troubleshooting. After concerted efforts from the entire team, we finally resolved this integration issue.

We spent seven weeks trying to set up Rivo and were never able to launch because of a technical issue on their side with the advocate reward not auto-applying. We went through every troubleshooting step they asked, recreated API keys and ran multiple test purchases, but the issue was never resolved.

What made the situation worse was the lack of communication. Despite the problem completely blocking our launch, we received no meaningful updates and it was unclear whether the issue was being prioritised at all. This gave us very little confidence in Rivo’s reliability or how quickly future issues would be handled.

We’ve now had to move to another provider after investing a significant amount of time trying to get this working. Not a good experience and wouldn’t recommend.

Fast response/help time with customer/app support, Arianne was amazing from start to finish.

Easy to navigate, offering everything I needed to reward our online customers for their loyalty.