Rivo: Loyalty Program, Rewards

We have been using this app for approximately four years, and the customer support provided by this company has been truly outstanding throughout that time. The team consistently demonstrates availability, prompt responses, and a strong ability to provide clear and helpful explanations, conveying confidence in every interaction. It is evident that there is a genuine commitment to finding effective solutions and ensuring a positive customer experience. A high-quality service that truly makes a difference.

Not user-friendly at all. Unless you have a dev, out-of-the-box features don't work or are very glitchy. For example:
- Referral link doesn't show on customer account main page, customer needs to go to "Profile" to see their link.
- Loyalty landing page is an absolute mess out of the box, sections are misaligned, color customizations don't work, and there are padding issues. Unless you plan on doing custom CSS, it's not worth it.
- Support doesn't help at all, tells you "You'll need custom CSS". Some of the CSS things they mentioned, I was able to fix with a shopify settings. If you ask for help, they mentioned that you'll need to upgrade to their $699 month plan to have them help.

Terrible experience, would not recommend.

We encountered an issue preventing integration with Klaviyo, which proved challenging to resolve. The problem was escalated to Rivo's engineers for troubleshooting. After concerted efforts from the entire team, we finally resolved this integration issue.