TYDAL Product Reviews App
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She was amazing and efficient-helped me out several times today. A+++ Give her a raise! Really, really impressed with the customer service!♥️
That's great to hear! We're so happy that our support team was able to provide you with excellent service. Thanks for the positive feedback!👍 - Lea, Rivo Support Manager
Totally clear and self-explanatory. A great app. If a question comes up, you get an answer right away. Thanks again Aroll!
We're so excited that you love our app and customer support! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin
Arianne was super helpful and courteous. Many thanks. My query was solved quickly and effectively which was great.
Thank you for taking the time to share your experience! It's great to hear that our team was able to provide you with excellent service. We always strive to help our customers quickly and effectively. Have a wonderful day! - Lea, Rivo Support Manager
The email collection never worked properly. I granted access to my website for them to fix it, but despite sending regular emails asking how it's going, nothing is fixed. I've been waiting for 3 weeks for it to be fixed now, but I can't wait anymore. I'm uninstalling it and using a different service.
Hello, Simple Apothecary Team.
Joanna here, Head of Customer Success at Rivo. Upon reviewing your case, it looks like your experience with our app wasn't up to our usual standards, and I apologize for that. I have escalated your issue to our developers and made sure that it is prioritized.
I really want to make this right. I'd love to speak with you so I will send you a personal email as well. Hoping we can turn things around.
Thank you,
Joanna
I spoke with Vicky regarding removing the branding and she was very quick and helpful. So far this app seems very easy user friendly. I look forward to using it for my site!
Thank you so much for the 5-star review! 🙌 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Much appreciated, Kevin
I had Arianne assist me with verifying my store to remove the watermark for the reviews and she was easily the best customer service I've had. Incredibly friendly and personal and got everything finished for me quickly. Very happy with the service given
We're so excited that you are enjoying our services! Your praise in your 5-Star review is very much appreciated! ✨ Thanks, Kevin
This App is Great and splendid, it has every thing and easy to use. the customer service is great especially Jel, she was so supportive to the end. so you don't have anything to worrier about. I recommend this app to everyone
We're so excited that you love our app! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin
The app works well. Very easy to setup and some basic customizations are offered. Arianne was very nice and helpful. Looking forward to seeing how the app will evolve.
Thank you so much for your kind words! It's great to hear that you found our app easy to set up and customize. We're always striving to improve our app and we appreciate your feedback! - Lea, Rivo Support Manager
Suporte ótimo e atencioso, fui muito bem atendido quando pedi por ajuda, e fui imediatamente atendido pela equipe do app.
É música para nossos ouvidos saber que você está feliz com nosso suporte ao cliente! Sua avaliação de 5 estrelas é muito apreciada! 🌟 Obrigado, Kevin
I can't wait to use the app! Ariane helped me a lot to install the app and answer all my questions. Thank you very much!
So glad we were able to help and answer your questions. Thank you so much for leaving a 5-star review! If there's anything else we can help you with, just let us know. Much appreciated, Kevin