TYDAL Product Reviews App
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It's nice but could be great if we can transfer reviews from Etsy store.
That will help a lot too...
Hi Alice! Thank you for your feedback! We do have an option to import reviews from other platform. We'd be more than happy to lend a hand. I've reached out to you to get everything sorted out. Our aim is to make things right for you and provide the best possible support. Looking forward to speaking soon! Cheers! - Lea, Rivo Support Manager
very good alternative to other expensive photo reviews app ! good support and it's totally free, thank you for saving my life
Thank you so much for the positive feedback and 5-star review! 🌟 We truly appreciate you choosing our app and if you ever have any questions or if we can help along the way, feel free to contact us anytime! Cheers, Kevin
Lance did a very good job at answering all the questions I had about how to edit the review widgets and he also told me about the favicon which was such a good suggestion! The app should add a feature to reply back to reviews that way the brand can engage more with its customers.
These are excellent suggestions! Your review is essential in helping us improve the app, and I have sent over your feedback to our product team. If there's anything else you would like to add, just let us know. 🙂 Thanks, Kevin
I only gave it 4 stars, due to only being on the app so far for 5 minutes, so I'm unable to really judge on how the app is at the moment. I can say; I don't have any negative thoughts. So far. Mica was really good in assisting me via chat however.
Thanks for the feedback! We're glad our support team was able to help. As you continue using the app, feel free to share more thoughts. We value your opinion!
- Lea & Rivo Team
Didnt like it. After uninstalling I had to look for help because some i-of its icons were still stuck in the page
Hi Trevor,
Lea here from Rivo! Thank you for bringing this issue to our attention. I’m so sorry for the trouble with the left-over codes. Our team has reached out to your email to get to the bottom of the issue and provide a resolution as soon as possible. Our team is very open to resolving this with you, if you would like to reply on the email thread we have open or you can reach out to me directly at: lea@rivo.io.
Looking forward hearing back from you!
Best Regards,
Lea
Great app and nice support from Alex at RIVO. Quickly answered my questions and assisted in perfecting the look and feel.
We're excited that you are loving our app and services so far! Please let us know how we could have made your experience 5-Stars, and we would be happy to accommodate! All the best, Kevin
Arianne was awesome! She answered my questions and sent me the info I needed! Just launching my online shop and this is exactly what I was looking for to provide reviews.
We appreciate your business and want to make sure we're meeting your needs to the best of our ability. Are there any areas you think we could improve upon to receive a higher rating in the future? Please let us know, and we would be happy to accommodate. All the best, Kevin
I uninstalled this rivo review app and deleted the widgets but "empty stars" and "write a review" message stays there on my product page. i don't know how to get rid of that now, i might have to build the whole product page again because of this bug
Hi Muzzammil,
This is Lea from Rivo! Thank you for bringing this to our attention and we're sorry for any inconvenience this has caused. We're happy to let you know that we have already removed the left-over codes from our app. You can rest assured that the issue has been fixed. We'd like to make this right and offer additional support. Please feel free to reply to our email thread or reach out to me directly at lea@rivo.io we'd love to offer any help we can.
Cheers,
Lea
super fast customer service, Abbie was incredibly helpful, even suggesting a few other things to help my store look good.
really appreciated the help
Thank you so much for the review! So glad that you had a great experience with us. If there's anything we can do to improve your experience, please feel free to reach out! We're here to help.
- Lea & Rivo Team
Pete was a good assistant he helped me very much. I love this app!
I'm testing this app for a while, but so far I'm very amazed!
Hey, MD Case team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best wishes, Kevin