TYDAL Product Reviews App

TYDAL Product Reviews App

Built for Shopify

Anmeldelser (2.457)

Samlet bedømmelse
Antal pr. bedømmelsesniveau
  • 97 % af bedømmelserne er på 5 stjerner
  • 2 % af bedømmelserne er på 4 stjerner
  • 0 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 0 % af bedømmelserne er på 1 stjerner
12. maj 2024

DO NOT USE THIS APP! SCAMMERS! They don't have any tech or any support, there running a fraudulent company. They're app doesn't work, load or preform anything close to satisfactory. They're customer support team is of no help forwarding problem to the next team and then the next 48 hours passed and they still dont have any answer. ALL THEY WANT is access to your shopify account. I was on a deadline and still tried to cooperate with them. PATHETIC experience.

Verdades Angel
En dag bruger appen
TYDAL svarede 13. maj 2024

Hi there!

Lea here, support manager from Tydal! We sincerely apologize for the issues you've encountered. I want to assure you that we've resolved the issue, and we're here to help make things right.

I'd love to discuss this further and find a solution that works for you. Please feel free to reply to our email thread or reach out to me directly at lea@tydal.app. We're here to assist in any way we can.

Best regards,

3. februar 2024

I don't how these folks get so many positive reviews. I've had to contact them so many times about review request emails not being sent, among other problems. They respond politely but take days to "investigate" the problem. Plus, I receive no emails letting me know that I've received a new review. I recently discovered I had bad review left on my website and I had no idea, so I couldn't respond. Terrible app.

Mexico By Hand
Cirka et år bruger appen
TYDAL svarede 4. februar 2024

Hi there,

So sorry to hear about your recent experience.

We're constantly striving to provide our users with the best possible service. It's our top priority to address this issue promptly. I'd really appreciate the opportunity to discuss this further via email and find a solution that meets your expectations.

Please feel free to reply to our email thread or reach out to me directly at lea@rivo.io we'd love to help in any way we can.

Best Regards,

19. september 2023

Product was not working properly, as the status of my reviews were not properly showing. They would not give a timeline for a fix, and their communication with me was spotty and they would go radio silent for long periods of time. I did not get the sense that they cared about my business at all. Issue was never resolved.

Cirka en måned bruger appen
TYDAL svarede 21. september 2023

Hi Nova Nails,

This is Lea from Rivo! Thank you for bringing this to our attention, and so sorry for the trouble this issue has caused. I've reached out to you to offer help and resolve this issue. Please feel free to reply to our email thread or contact me directly at lea@rivo.io. We would be happy to assist you in any way we can.

Best regards, Lea

12. november 2023

This Reviews app sucks big time. You cannot import back the reviews you have exported from the app. And you won't know what are the errors importing the csv for your reviews. I try to select and delete all unpublished reviews and yet all my existing reviews are gone. SUCKS. Don't use, use it at your own risks.

7 dage bruger appen
TYDAL svarede 13. november 2023

Hi there!

This is Lea from Rivo! Thanks for bringing this matter to our attention. So sorry for any inconvenience this has caused you. We'd like to make this right and offer additional support. Please feel free to reply to our email thread or reach out to me directly at lea@rivo.io we'd love to help in any way we can.

Redigeret 19. januar 2024

I unfortunately haven't had a great experience with this app. It's been 25 days since a review request has been sent and the tech team hasn't been able to solve the problem in that time. As a small business, reviews are so important to establishing a trustworthy brand, and I've missed out on hundreds of opportunities to establish that trust in the three weeks the app hasn't been working. I've communicated frequently wish customer service to no avail. If you're looking for an app to gather customer feedback, help build your brand, and for a customer service team that quickly resolves issues, then I'd look elsewhere.

Mischief Games
Cirka et år bruger appen
TYDAL svarede 27. november 2022

Thanks for using our app! If you have any questions or if we can help along the way, please feel free to reach out to us anytime. 😊 Best regards, Kevin

31. marts 2023

Worst app ever I unistall it and made my store terrible. customer support the worst ever. Hours for someone to response to me! Absolutely crazy bad app. Don't recommend it

3 måneder bruger appen
TYDAL svarede 31. marts 2023

Hey Tackaboo team,

James here from the Rivo team! First of all, sorry about the trouble you've ran into with the app. Just got caught up on the support request you submitted – and see that we did take a few hours to respond to it.

If you want to chat more about it – lines are open. Feel free to reach out to me at james@rivo.io, I'd love to make things right.


Redigeret 30. november 2022

I've submitted 2 tickets for issues I have experienced and no help or communication in 3 weeks. The reps who I did speak to were helpful.

Kingdom Beauty Care
Cirka en måned bruger appen
TYDAL svarede 19. oktober 2022

Your review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟Cheers, Kevin

29. maj 2023

Uninstalled the app then the review widgets stayed. These leftover codes are literally impossible to delete

Cirka 13 timer bruger appen
TYDAL svarede 29. maj 2023

Hi Levente,

Lea from Rivo. Thank you for bringing this issue to our attention. I'm really sorry to hear about the trouble you are having with leftover code.
We would love to offer our assistance to help resolve this issue for you as quickly as possible. I've reached out to your email to get to the bottom of the issue.
You can reply to the initial thread we reached out from or send me an email at lea@rivo.io.

We look forward to hearing back from you soon.

Warm regards,

7. december 2022

The app appears super easy to use and user friendly but when you actually start using it, all that expectation fails to deliver. It is very buggy(or at least it felt to me), and as soon as you enable it, it adds the star rating widget and the write a review widget but you can't move them as they don't show up as editable blocks in your store editor. Which just makes me think how it is not actually compliant with 2.0 themes.

When you add them manually as new widgets, the forced ones are now gone and the new ones that you added are blank blocks that display nothing.

Also this app somehow prompted our previous Shopify Reviews App(which we had long since removed) to display its own ratings on the collections page. Now we have 1 set of ratings on the collections page and another completely different one on the product page. Nothing was going right with this. We are not Shopify Store experts but we have not had this much trouble setting up an app in the past.

I appreciate their team trying to help us and promptly responding even though we hadn't paid a dime for the app, but it just wasn't for us. It didn't appear as good looking as the screenshots showed too. Looked more like the default reviews app up until we had tested.

Athleisure Sports
Cirka 4 timer bruger appen
12. april 2023

Didnt like it. After uninstalling I had to look for help because some i-of its icons were still stuck in the page

Cirka en time bruger appen
TYDAL svarede 14. april 2023

Hi Trevor,

Lea here from Rivo! Thank you for bringing this issue to our attention. I’m so sorry for the trouble with the left-over codes. Our team has reached out to your email to get to the bottom of the issue and provide a resolution as soon as possible. Our team is very open to resolving this with you, if you would like to reply on the email thread we have open or you can reach out to me directly at: lea@rivo.io.

Looking forward hearing back from you!

Best Regards,