TYDAL Product Reviews App

TYDAL Product Reviews App

Rezensionen (3.948)

Gesamtbewertung
5
Anzahl pro Bewertungsstufe
  • 97 % der Bewertungen sind 5 Sterne
  • 2 % der Bewertungen sind 4 Sterne
  • 0 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 0 % der Bewertungen sind 1 Sterne
Bearbeitet am 25. November 2024

Nice product and good customer service team. However, once you have a real problem, the technical team takes forever to come back to you. Found out that my review requests didn't send like they are supposed to do, and it took the technical team more than 5 days to even pick up the ticket.
Sorry guys, you can have a good CS team, but if the technical follow-up is not there, the delivery fails.

Elleomental
Niederlande
20 tage mit der App
TYDAL hat geantwortet 7. November 2024

We're so glad about your positive experience! Thank you for trusting us with your site, and we're thrilled to have you as a loyal customer. 😊
- Kevin & TYDAL Team

9. August 2024

Their support is fantastic but I've gotta say, the layout/style is quite ugly and you can't customise anything to the point of making it look good

You can of course custom CSS it but that's a lot of work and the premade CSS themes are really basic, it's a shame because if they had some modern and up to date themes baked into the customisation the app would be much better

It's also directly tied to the product, if you want to also have a review slider/testimonial too you need another app just for that

NookingtonsCo
Vereinigtes Königreich
Etwa eine stunde mit der App
TYDAL hat geantwortet 11. August 2024

Thanks for your honest feedback. We're glad you liked our support! We hear you on the customization—your input is crucial as we work to improve. We'll look into enhancing our themes and integration options. 😊
- Kevin & TYDAL Team

15. Juli 2024

Sometimes slow and just loading infinitely, also I'd like a feature to manually create reviews

Cleanie
Finnland
2 monate mit der App
TYDAL hat geantwortet 16. Juli 2024

Thank you for your feedback. We're working on improving speed issues and considering options for manual review creation. Your input helps us grow!
- Kevin & TYDAL Team

16. Mai 2024

jamie was amazing, she helped me solve all my problems in just 5 mins

Glowing Mira
Ägypten
2 tage mit der App
TYDAL hat geantwortet 20. Mai 2024

Thanks for the feedback! We're glad our support was able to assist you efficiently. Let us know how we can give you a better experience!
- Kevin & TYDAL Team

10. Mai 2024

Just installed. Very responsive customer service. I will change the rating after I use the app more.

Author Bruce L Oliver's Media
Vereinigte Staaten
12 minuten mit der App
TYDAL hat geantwortet 13. Mai 2024

Thanks for giving us a try! We're here to assist anytime. Looking forward to impressing you more as you explore the app further! 🌟
- Kevin & TYDAL Team

Bearbeitet am 13. Mai 2024

I have been using this app since October. The app has not been able to email requests for a review to any customers. Customer service acknowledged the issue and said the development team was addressing it. Unfortunately, there was never a resolution to the issue, and they suggested I try a different app.

Did anyone else have issues with the review request feature automatically emailing review requests once an order was delivered?

Higher Gallery
Vereinigte Staaten
7 monate mit der App
Bearbeitet am 31. März 2023

Arianne is a sweetheart and was knowledgeable and helpful with setting up our reviews for our store! RIVO has been a great experience with their other products as well. It’s been three days now since installing the Product reviews widget, and the issue we’re having is that we requested to have the “Powered by RIVO” branding removed twice, then today was the third time. Each time they remove it, then it’s back later in the day or the next day. Not liking that at all!

Sweet Jean's Cafe Supreme
Vereinigte Staaten
6 monate mit der App
TYDAL hat geantwortet 27. März 2023

We strive to provide exceptional customer support, and we're glad to hear that we were able to assist you in a timely and knowledgeable manner. Thank you for taking the time to share your feedback with us and for recommending us!
All the best, Kevin