TYDAL Product Reviews App
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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Use este app e gostei bastante do suporte, me ajudou muit. espero que continue tendo um bom desempenho para minha loja e para diversas outras.
Estamos muito felizes que você esteja gostando de nossos serviços! 🙌 Seu elogio em sua avaliação de 5 estrelas é muito apreciado! Obrigado, Kevin
Amazing customer support, great app, great user experience, nice features we have multiplied customer email collection.
We're over the moon that we have exceeded your expectations. Thank you for your review, it truly made our day!
Much appreciated, Kevin
my chat with betty was great! she was nice- not a bot and handled my need quickly! I have not used the app yet and im customizing it now but if someone like betty is always around to help then i know it has to be good!
We're so happy to see that you had a 5-Star experience with our customer service! We're always striving to help you and your business succeed! Thanks, Kevin
I used this app to help me increase customer engagement by adding reviews and the team was super helpful in assisting me!
Awesome! We truly appreciate you using our app and are grateful for your positive feedback and review! 🤩 If you need further help along the way, just let us know. We would be delighted to assist you! Thanks, Kevin
Just downloaded and installed the app, so not much to report yet on how well it works but the chat feature was quick and easy. Paul, who helped me via chat, was super quick and offered some helpful tips.
We're thrilled to hear that our app and support was quick and easy for you! 😊 We're so glad our team provided speedy assistance and helpful tips. We hope you have a fantastic experience using our app! 🙌🏼
- Lea & Rivo Team
AMAZING customer support and AMAZING user interface. SO user friendly compared to the other apps. they added on bonus features for me for FREE and even removed their branding. seriously, amazing.
What a wonderful review! 🤩 This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and kind words. ✨ Best wishes, Kevin
We installed the app and uninstalled it again shortly afterwards for internal reasons. However, a problem arose during the uninstallation, which was solved competently and very quickly by Rivo support. That's how it should be, and we are happy to give it 5 stars!
We genuinely appreciate you choosing our app and are so glad that we were able to help you with your concern. If you ever have further questions or if we can help along the way, feel free to contact us anytime! Thanks, Kevin
The app appears super easy to use and user friendly but when you actually start using it, all that expectation fails to deliver. It is very buggy(or at least it felt to me), and as soon as you enable it, it adds the star rating widget and the write a review widget but you can't move them as they don't show up as editable blocks in your store editor. Which just makes me think how it is not actually compliant with 2.0 themes.
When you add them manually as new widgets, the forced ones are now gone and the new ones that you added are blank blocks that display nothing.
Also this app somehow prompted our previous Shopify Reviews App(which we had long since removed) to display its own ratings on the collections page. Now we have 1 set of ratings on the collections page and another completely different one on the product page. Nothing was going right with this. We are not Shopify Store experts but we have not had this much trouble setting up an app in the past.
I appreciate their team trying to help us and promptly responding even though we hadn't paid a dime for the app, but it just wasn't for us. It didn't appear as good looking as the screenshots showed too. Looked more like the default reviews app up until we had tested.
This app is great, they make it super easy for small businesses and people starting out. The live chat is 5 stars, they provided me with alot of general shopify tips and tricks i didnt know!
Thank you for your positive feedback about our app and services. We're always looking for ways to improve and provide our customers with the best possible experience. May I kindly ask what we could have done better to earn a 5-star rating from you? Your feedback is important to us, and we appreciate any suggestions you may have to help us improve our app and services. Thank you for taking the time to share your thoughts with us.
Best regards, Kevin
I just downloaded the app and had some issues with initial setup, but support was great and that helped me a lot. However, the app doesn't have 2 features that are very important to me (a way to customize colors in the review request emails, plus a way to stop those emails from sending to my wholesale customers who already get a review request on the platform where they purchase from me wholesale), so I ended up deleting the app.