TYDAL Product Reviews App
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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TLDR: Awful app, Had a horrific time with the support staff in the end had to uninstall this app and move to a different review service that we are beyond satisfied with.
Installed this app, didn't look too bad, had a alright feature set for the price, shortly after installing we noticed that review requests were being sent out immediately despite having set them in the app to send 14 days after dispatch, we flagged this to support and a ticket was opened after months of chasing and asking for a timeline on the resolution we got nothing, not being able to bear the harm being caused, and not receiving any reviews due to the immediate request(Before customers had received their orders) we were left with no choice to remove this app from our store and move over to a different provider that we are extremely happy with.
We will not be using this service ever again and I encourage you not to either!
Happy at first easy to set up.
After 3 weeks all I can say is I'm disappointed. the only feature of app is to leave a review on the website products. I have escalated that to the team as it seems impossible to upload reviews. 3 weeks pass by and they still trying to fix the issue... no progress .
Hey there! This is Lea from Tydal! Thank you for bringing this to our attention. I'm sorry to hear about the issues you faced with our app. We aim to provide a seamless experience, and so sorry we missed the mark.
While I understand you've uninstalled the app, I'm here to help if you have any further questions or need support. Please feel free to reach out to me directly at lea@tydal.app.
Thank you again for your understanding and for giving our app a try.
Best regards,
Lea
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Wow, thanks for the glowing review! We're thrilled to hear how much you love our app and support. Your happiness is our top priority! 🌟
- Kevin & TYDAL Team
I don't how these folks get so many positive reviews. I've had to contact them so many times about review request emails not being sent, among other problems. They respond politely but take days to "investigate" the problem. Plus, I receive no emails letting me know that I've received a new review. I recently discovered I had bad review left on my website and I had no idea, so I couldn't respond. Terrible app.
Hi there,
So sorry to hear about your recent experience.
We're constantly striving to provide our users with the best possible service. It's our top priority to address this issue promptly. I'd really appreciate the opportunity to discuss this further via email and find a solution that meets your expectations.
Please feel free to reply to our email thread or reach out to me directly at lea@rivo.io we'd love to help in any way we can.
Best Regards,
Lea
DO NOT USE THIS APP! SCAMMERS! They don't have any tech or any support, there running a fraudulent company. They're app doesn't work, load or preform anything close to satisfactory. They're customer support team is of no help forwarding problem to the next team and then the next 48 hours passed and they still dont have any answer. ALL THEY WANT is access to your shopify account. I was on a deadline and still tried to cooperate with them. PATHETIC experience.
Hi there!
Lea here, support manager from Tydal! We sincerely apologize for the issues you've encountered. I want to assure you that we've resolved the issue, and we're here to help make things right.
I'd love to discuss this further and find a solution that works for you. Please feel free to reply to our email thread or reach out to me directly at lea@tydal.app. We're here to assist in any way we can.
Best regards,
Lea
This Reviews app sucks big time. You cannot import back the reviews you have exported from the app. And you won't know what are the errors importing the csv for your reviews. I try to select and delete all unpublished reviews and yet all my existing reviews are gone. SUCKS. Don't use, use it at your own risks.
Hi there!
This is Lea from Rivo! Thanks for bringing this matter to our attention. So sorry for any inconvenience this has caused you. We'd like to make this right and offer additional support. Please feel free to reply to our email thread or reach out to me directly at lea@rivo.io we'd love to help in any way we can.
I unfortunately haven't had a great experience with this app. It's been 25 days since a review request has been sent and the tech team hasn't been able to solve the problem in that time. As a small business, reviews are so important to establishing a trustworthy brand, and I've missed out on hundreds of opportunities to establish that trust in the three weeks the app hasn't been working. I've communicated frequently wish customer service to no avail. If you're looking for an app to gather customer feedback, help build your brand, and for a customer service team that quickly resolves issues, then I'd look elsewhere.
Thanks for using our app! If you have any questions or if we can help along the way, please feel free to reach out to us anytime. 😊 Best regards, Kevin
Worst app ever I unistall it and made my store terrible. customer support the worst ever. Hours for someone to response to me! Absolutely crazy bad app. Don't recommend it
Hey Tackaboo team,
James here from the Rivo team! First of all, sorry about the trouble you've ran into with the app. Just got caught up on the support request you submitted – and see that we did take a few hours to respond to it.
If you want to chat more about it – lines are open. Feel free to reach out to me at james@rivo.io, I'd love to make things right.
Cheers,
James
I've submitted 2 tickets for issues I have experienced and no help or communication in 3 weeks. The reps who I did speak to were helpful.
Your review means the world to us! We are always happy to help in any way we can and are available anytime. Thanks so much for 5-stars! 🌟Cheers, Kevin
Product was not working properly, as the status of my reviews were not properly showing. They would not give a timeline for a fix, and their communication with me was spotty and they would go radio silent for long periods of time. I did not get the sense that they cared about my business at all. Issue was never resolved.
Hi Nova Nails,
This is Lea from Rivo! Thank you for bringing this to our attention, and so sorry for the trouble this issue has caused. I've reached out to you to offer help and resolve this issue. Please feel free to reply to our email thread or contact me directly at lea@rivo.io. We would be happy to assist you in any way we can.
Best regards, Lea
Uninstalled the app then the review widgets stayed. These leftover codes are literally impossible to delete
Hi Levente,
Lea from Rivo. Thank you for bringing this issue to our attention. I'm really sorry to hear about the trouble you are having with leftover code.
We would love to offer our assistance to help resolve this issue for you as quickly as possible. I've reached out to your email to get to the bottom of the issue.
You can reply to the initial thread we reached out from or send me an email at lea@rivo.io.
We look forward to hearing back from you soon.
Warm regards,
Lea