TYDAL Product Reviews App

TYDAL Product Reviews App

리뷰 (3,897)

전체 평점
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2023년 5월 18일

Very easy to use and understand for a new user. Guidance and help is readily available. I was assisted by MICA who was quick to give assistance when needed, she even managed to give me some tips regarding my store. Very thankful to Rivo and MICA. Thank you.

thetinycompany
영국
앱 사용 기간 대략 1년
답글 TYDAL개 2023년 5월 18일

Thank you for sharing your experience with us, we appreciate your kind words! We're glad that Mica was able to assist and provide you with valuable tips. If there's anything else we can do to improve your experience with the app and our support team, please don't hesitate to reach out. We're always here to help! - Lea, Rivo Support Manager

2023년 10월 16일

Pete deserves a raise

HoneyAllDay
인도
앱 사용 기간 8개월
답글 TYDAL개 2023년 10월 17일

Thank you so much! Your kind words made our day. Please let us know if there's anything we can do to improve your experience.
- Lea & Rivo Team

2022년 7월 19일

I have just started using the app and am still in the design and learning phase. I do love all the options and looking forward to using them. I have to say that the customer has been the ABSOLUTE BEST in comparison to the other apps I use. Lance, has helped me so much today and I really appreciate it! keep up the good work. thank you

Freshly Plum
미국
앱 사용 기간 7개월
답글 TYDAL개 2022년 7월 25일

Hey, Freshly Plum team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you!
Best regards, Kevin

2023년 3월 4일

I would have to say that customer service is phenomenal, I've always gotten excellent help with getting things set up and making changes. I would say that the only thing that it is lacking is customization. I switched to Rivo because I have the rewards app and wanted to make earning reviews more streamlined, but I'm giving up a fully customizable app to do so. It's a very on/off app and doesn't have a lot of granular modifications as far as style and integration (limiting methods of review, customizing email, customer/product limiters, etc.). I would recommend this app, but you get very basic features, so if that's all you need, then it will fill your needs.

Sparkle Castle
미국
앱 사용 기간 5개월
답글 TYDAL개 2023년 3월 6일

Thank you for taking the time to share your thoughts with us. We're thrilled to hear that you've had a phenomenal experience with our customer service and appreciate your feedback on our app's customization options.

While we aim to provide a streamlined and user-friendly app, we understand that some users may require more granular modifications. We're constantly working to improve our features and will definitely take your feedback into consideration as we continue to develop and enhance our platform.

Thank you for recommending Rivo, and please don't hesitate to reach out if you have any further suggestions or feedback.

Best regards, Kevin

2022년 3월 10일

Just installed, I like the concept and that its free. I just think the default size is rather big considering most product pages of stores are not that wide across the screen. Other than that, we shall see ow it goes!

Pretty Luxe Jewelry
미국
앱 사용 기간 3개월
답글 TYDAL개 2022년 3월 10일

Hi there!

Thank you so much for your feedback - our engineering team has customized it to fit more snug on your product page. Let us know what you think :)

Cheers,
James

2022년 8월 8일

Molto utile e veloce da usare ,inoltre è fornita da un' ottimo servizio di Custom Care . Per essere gratuita svolge le sue funzioni in maniera adeguata

COLLINE
이탈리아
앱 사용 기간 3개월
답글 TYDAL개 2022년 8월 8일

La tua recensione significa il mondo per noi! 🙌 Se hai dei feedback che avrebbero reso la tua esperienza più straordinaria per farci ottenere una recensione a 5 stelle, non esitare a contattarci. Ciao, Kevin

2023년 7월 4일

seems to be what i need for now, i have not been able to fully test the app so far but for now it looks just fine.

Z-Brando Merch
스웨덴
앱 사용 기간 26일
답글 TYDAL개 2023년 7월 6일

Thank you for sharing your thoughts! We're always striving to enhance the app and provide the best user experience possible. We're all ears and eager to help! ❤️
- Lea & Rivo Team

2022년 4월 13일

I use this app for customer to rate my service and also share my product just to showcase my store trustworthiness and competency. Its easy and user friendly

Premium Hair Bar
남아프리카
앱 사용 기간 24일
답글 TYDAL개 2022년 6월 16일

Hey Premium Hair Bar! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all Shopify merchants to have a 5-Star experience with our apps. Was there anything that you were unsure about or are there any questions that we can help answer?
Feel free to let us know via chat and we would be happy to assist.

Much appreciated, Kevin

2023년 4월 20일

the customer care was so much good and insane . and review widgets are simple and easy i love it .

zerawynth
미국
앱 사용 기간 24일
답글 TYDAL개 2023년 4월 21일

Thank you for sharing your review and feedback with us. We'd love to know how we can make your experience even better. Feel free to share your thoughts with us! - Lea, Rivo Support Manager

2022년 10월 10일

I am about to start using the app, Arianne from the customer service helped me with some initial set up. Extremely fast and friendly

La fabbrica del giocattolo
이탈리아
앱 사용 기간 23일
답글 TYDAL개 2022년 10월 17일

Hey, La fabbrica del giocattolo team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team will be delighted to assist you!
Best regards, Kevin