TYDAL Product Reviews App

Yeah I know it's free, has great UI, 24/7 live chat, and everything looks good at the surface level, but when we tried to dive deeper, many, many, many bugs there:
- The review req email was not sent even after 72 hours
- Lack of information on their back-end: there's no information on whether our CSV was imported successfully or not, what "import orders" are, etc
- Preview that does not display the actual condition
and so on and so on...
It feels buggy and unreliable. I think this is their (Tydal & Rivo) style of operating their business: releasing a new buggy feature and hoping their users give feedback instead of otherwise. And yes, definitely, that's not our style, so it won't match.

Adrian is amazing he helped me with all my issues!

Good

pretty bloody good

My sincere thanks go out to Sam for his kind assistance with CSV. A five-star rating goes to the support team.

Awesome app! Can't believe it's free while all those other apps charge exorbitant fees for the same if not worse app. Support is also quick and friendly. Works out of the box. I would say it's an essential app for every store. Also, check out their other email popup app which is also free! Thanks, TYDAL for your offerings. Cheers!

The app is good and service too

Great app, easy to use and really fast response times from the team, you'll get a solution to anything you need within an hour.

Amazing support!

quick response and easy