TYDAL Product Reviews App ‑UGC , 1.949 avaliações
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So far I must say the app is working well. What I am really impressed with is the customer service though. I needed help solving a little problem I had and Mica (Customer Rep) went above and beyond to not only solve my problem, but also provide added valuable information that I wasted not time implementing. :-) Happy Camper
Thrilled to hear you're a happy camper with both our app and customer service! Going above and beyond for you is what we're here for. Thanks for sharing your experience! 😊
- Kevin & Rivo Team
The Rivo app is easy to use and has generated a lot of great reviews for me without needing to do anything! The automations are fantastic and there are even follow-up emails sent as reminders when requesting reviews.
I have contacted support for various reasons and often I am connected to Jel. Jel is fantastic, quick, and efficient! Jel is always so helpful and friendly, which I appreciate so much.
Awesome! We're thrilled that Rivo's ease of use and automations are making a positive impact. Our support team is always here to help and we're glad you've had great experiences with them. 😊
- Kevin & Rivo Team
I don't how these folks get so many positive reviews. I've had to contact them so many times about review request emails not being sent, among other problems. They respond politely but take days to "investigate" the problem. Plus, I receive no emails letting me know that I've received a new review. I recently discovered I had bad review left on my website and I had no idea, so I couldn't respond. Terrible app.
Hi there,
So sorry to hear about your recent experience.
We're constantly striving to provide our users with the best possible service. It's our top priority to address this issue promptly. I'd really appreciate the opportunity to discuss this further via email and find a solution that meets your expectations.
Please feel free to reply to our email thread or reach out to me directly at lea@rivo.io we'd love to help in any way we can.
Best Regards,
Lea
My experience was accidental as I pressed buttons too fast lol. However, It was a wonderful experience! I met Jel and she helped me in so many ways. I didn't I did need help with a few things. Jel went above and beyond to help me she was so kind and provided additional tips that made my experience top-notch. Thanks again for your support Jel.
Thanks so much for the kind words! We're always here to make your experience top-notch. Thanks for sharing your feedback!
- Lea & Rivo Team
I love the simplicity and the ability to seek help should the need come up. I find the staff very helpful and very willing to help out the client. The Agent Mr. Pete that I was with was spectacular and deserves a 5 star for excellent service. Guys keep up the great work!..
Thank you
Paulo
Thanks so much for your kind words! We're thrilled you had an awesome experience with our support team. Your feedback means the world to us!
- Lea & Rivo Team
It was such a smooth process throughout. Abbie was amazing and extremely patient with me. Amazing customer service skills.
Thanks for your kind words! We're glad our team was able to assist you. Thanks for choosing Rivo!
- Lea & Rivo Team
Rivo customer service reps respond quickly and are super friendly. Pete was awesome!
So glad you had a speedy and friendly customer service experience! Thanks for the shoutout. 😊
- Kevin & Rivo Team
very professional staff. always help on time. 5 star from my side. paul helped me with my issue. very nice and helping. i recommend to everyone
Thank you for the 5-star review and recommendation! We're thrilled we could assist you effectively. Your support means a lot to us!
- Kevin & Rivo Team
Excellent service. They helped me out right away! Im really satisfied!
We're thrilled to hear you had a great experience! Thanks for your feedback. Your satisfaction is our top priority!
- Lea & Rivo Team
Excellent customer service! All questions resolved quickly!
We're glad we could resolve your questions quickly. Thanks for appreciating our customer service! 😊🌟
- Kevin & Rivo Team