TYDAL Product Reviews App , 2,214 รีวิว
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The overall user experiences are pretty straight forward, simple and not complicated at all. The customer services from Jamie was pretty pleasant and easy too!
Thanks for your kind words! We're thrilled you had a great experience with our service and found everything straightforward and pleasant. 😊
- Kevin & TYDAL Team
Really great customer support and a wide variety of features for free compared to other review apps!
Thanks! We're glad you're enjoying our customer support and free features. Your feedback motivates us to keep improving. 😊
- Kevin & TYDAL Team
The support is so quick and awesome. Even gave me some tips to enhance other aspects of my website.
Thanks for the shoutout! We're happy to help in any way we can. Let us know if you need more tips or assistance. 😊
- Kevin & TYDAL Team
Awesome, dead simple to install and definitely most helpful guy I ever met (Sam)! Highly recommend!!!
Thanks a bunch for the glowing review! Delighted to hear you found it easy to install. Anytime you need a hand, we're here to help!
- Kevin & TYDAL Team
great experience with customer service! Able to fix technical issues i was having. Thanks Sam!
Happy to help! Don't hesitate to reach out if you encounter any more technical hiccups. We're here for you!
- Kevin & TYDAL Team
I don't how these folks get so many positive reviews. I've had to contact them so many times about review request emails not being sent, among other problems. They respond politely but take days to "investigate" the problem. Plus, I receive no emails letting me know that I've received a new review. I recently discovered I had bad review left on my website and I had no idea, so I couldn't respond. Terrible app.
Hi there,
So sorry to hear about your recent experience.
We're constantly striving to provide our users with the best possible service. It's our top priority to address this issue promptly. I'd really appreciate the opportunity to discuss this further via email and find a solution that meets your expectations.
Please feel free to reply to our email thread or reach out to me directly at lea@rivo.io we'd love to help in any way we can.
Best Regards,
Lea
The functionality of the app is not flawless, but Sam with customer service was so quick and helpful! I heard from her very quickly and she made some suggestions to try. Right now the app is working just fine, but I will know what to do if something comes up again.
Thanks for your feedback! We're glad we could assist you promptly. Your experience helps us improve. If you need further assistance, we're here for you!
- Kevin & TYDAL Team
Easy to use and great service
Awesome! Glad you find our app user-friendly. We're here to provide great service whenever you need it.
- Kevin & TYDAL Team
Well, the app is great for any website seeking reviews for their products or services. The team did a fantastic job and was very quick to respond. All in all, integrating the app with my Shopify store was a cake-walk and the app's UI is very simple to understand which adds the icing on the cake.
Thanks a bunch for your glowing review! We're thrilled you found our app seamless to integrate and our team responsive. Happy selling on Shopify!
- Kevin & TYDAL Team
I Would Recommend the App Just Off Customer Service Alone! Sam was Awesome and Helped with Everything I Needed and Offered Tips to Help My Website. The App has Easy to Use Customizations that Doesn't Complicate but Produces Dope Results! Sweet Job TYDAL!
P.S. I Had to Come Back and Edit My Response After Seeing Every Comment Expressing the Same Gratitude the App and (Especially) Customer Service. You Guys at TYDAL are Doing Such a Great Job, It Almost Looks Like Spammed Messages. 100% Real Tho!
Wow, thanks so much for the glowing review and for coming back to edit it! We're thrilled to hear our support and our app are hitting the mark for you. We promise to keep up the good work! 🌟
- Kevin & TYDAL Team