TYDAL Product Reviews App
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
评论 (3,809)
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customer service was 5* helpful and fast response time, shared links to help me more ......would recommend
So thrilled that you are happy with our customer service! Thanks so much for the 5-Stars and for recommending us! 🌟 Cheers, Kevin
Very efficient and very helpful. Super fast attention.It was a pleasure that you attended me today. In addition, you make sure that everything is working perfectly.
Customer service is great. quick response, and attentive. very friendly. Abbie was also helpful. one thing I don't like about the actual app is that it doesn't have much customization to help your brand/store stand out, just basic things
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin
Pete was quick to respond and removed the branding and also upgraded the service. We are already using Rivo App for our other two stores, Vensha Studio International & Faneesha Lingerie. We always get prompt response from the team.
You are awesome! We appreciate you taking the time to leave positive feedback and a 5-star review! ❤️ If there's anything else we can help you with, just let us know anytime. Our team will be happy to assist you. 🙂 Thanks, Kevin
App is great ! Jel helped me tremendously as she went above and beyond my needs, she taught me various ways to improve my site and I am very greatful for her.
Thank you! 🙌 We're here anytime you need us and if there's anything else we can do, just let us know. Best regards, Kevin
Had the pleasure of working with Yaci who was able to assist me with uploading reviews. She was prompt, professional and great to work with. Looking forward to utilizing the app!
Thanks for the 5-Star review! So happy that you have enjoyed your interaction with us, and we greatly appreciate you using the app! 😊 Best wishes, Kevin
Just started using it and I really appreciate the quick customer service on any questions I have, plus the quick automated way to send out and collect reviews without having to think about it. The rep also suggested some quick things to do to help my site.
Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Cheers, Kevin
Product was not working properly, as the status of my reviews were not properly showing. They would not give a timeline for a fix, and their communication with me was spotty and they would go radio silent for long periods of time. I did not get the sense that they cared about my business at all. Issue was never resolved.
Hi Nova Nails,
This is Lea from Rivo! Thank you for bringing this to our attention, and so sorry for the trouble this issue has caused. I've reached out to you to offer help and resolve this issue. Please feel free to reply to our email thread or contact me directly at lea@rivo.io. We would be happy to assist you in any way we can.
Best regards, Lea
Great app + the customer service was really helpful!!
10/10 would recommend.
Thanks for taking the time to leave a review! So glad you had a great experience with our app and found our support helpful. We appreciate the recommendation! 👍🏼
- Lea & Rivo Team
Abbie was terrific! I quickly spoke to two representatives (different apps) who were extremely helpful within a 30min window (shout out to quick replies ). Abbie was a delight to talk to! I won't ever hesitate to reach out to the Rivo staff!
It's music to our ears that you are happy with our customer support! Your 5-star review is much appreciated! 🌟 Thanks, Kevin