TYDAL Product Reviews App
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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The rep was very knowledgeable and cordial to assist me during the inquiry process. I would recommend to work with her again. She knows and is an expert in the field.
Thank you for the wonderful review! 🙌 We appreciate you helping to share the word about us! Cheers to success to you and your business! All the best, Kevin
Abbie was a great help. She was polite and friendly. I have just started working with this app and am excited to use it. There are great features that will benefit my store's visitors. Reviews are important but there is so much more to this app. Abbie, thank you for the compliment it was appreciated. And thank you for the Instagram suggestion. I am looking forward to many years of partnership. Thanks again.
Thank you so much for taking the time leave us a review! We really appreciate it. It's our pleasure to help you with any questions or concerns you may have. We look forward to assisting you again in the future! - Lea, Rivo Support Manager
I have been super impressed with the customer service with Rivo so far. It's so great to have these apps as a resource for small businesses like mine. Arianne was super helpful today with getting my review app up and running. I like that I can reply to reviews and that customers can leave a picture or video file with their review.
Thank you for taking the time to share your experience! So glad to hear that you're enjoying the app and its features. Your support means the world to us, and we're here for you anytime you need us!
- Lea & Rivo Team
So far so good. Mica has been very helpful today removing the rivo branding as well as adding some suggestions to make the store look better.
Thanks for choosing our app! If you ever have any questions or if we can help along the way, feel free to reach out to us anytime. Best regards, Kevin
best customer support I've ever had, Abbie is just great and super friendly, helped with setting up a lot of things with the app. The review widgets look great better than all the other apps out there and super userfriendly.
Thank you so much for taking the time to share your experience with us! Glad to hear that you're enjoying our app and found it to be user-friendly. We appreciate your support! - Lea, Rivo Support Manager
La aplicación es CASI perfecta. Sólo le falta que se pueda hacer multilingüe en la UI. El soporte técnico es realmente ESTELAR, world class.
¡Gracias por tomarse el tiempo de su día para dejarnos una evaluación! Me complace decir que tenemos más funciones en camino muy pronto, ¡y sus sugerencias son excelentes! Los envié a nuestro equipo de desarrollo, pero si tiene detalles adicionales que le gustaría incluir, háganoslo saber en cualquier momento. 🍻 Saludos, Kevin
Easy to use and the chat assistants are fantastic. I love the option to email out review requests for past orders.
We're delighted that you found our chat assistants helpful and that you appreciate the option to email out review requests for past orders. We always strive to make our platform as user-friendly as possible, so we're glad to hear that it's easy to use.
Thanks, Kevin
This Reviews app sucks big time. You cannot import back the reviews you have exported from the app. And you won't know what are the errors importing the csv for your reviews. I try to select and delete all unpublished reviews and yet all my existing reviews are gone. SUCKS. Don't use, use it at your own risks.
Hi there!
This is Lea from Rivo! Thanks for bringing this matter to our attention. So sorry for any inconvenience this has caused you. We'd like to make this right and offer additional support. Please feel free to reply to our email thread or reach out to me directly at lea@rivo.io we'd love to help in any way we can.
Finalizing our install was a snap thanks to Lance's fine help. We look forward to seeing how our customers really feel about our products and service.
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Best wishes, Kevin
awesome customer support Arianne did really good job in helping me set up the app and everything went smoth
We're so excited that you are enjoying our services! Your praise in your 5-Star review is very much appreciated! Thanks, Kevin