TYDAL Reviews , 2,005 則評價
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Jamie is awesome! She is professional and helpful. I wish everyone gets to experience working with her. She helped me with my issue, suggested a fix to my website, and was super kind the whole time.
Thrilled you found our service awesome and helpful! We're so glad we've made a positive impact. Thanks for your kind words! 😊
- Kevin & TYDAL Team
Customer support was amazing and so quick. Had an issue with importing reviews, was given clear instructions and troubleshooting options to make it work, and was successful. Arianne was amazing help and so fast to reply. 10/10!
Within 2 months, I have noticed a significance in conversion along with an increase in customer reviews. Thank you Arianne! It's been such a pleasure working with you. Your timely response and impactful knowledge informing our team of ways for improvements has helped tremendously.
So glad to hear about your success and positive experience with us! Your feedback is much appreciated. Here's to more growth and improvements! 🌟
- Kevin & TYDAL Team
I don't how these folks get so many positive reviews. I've had to contact them so many times about review request emails not being sent, among other problems. They respond politely but take days to "investigate" the problem. Plus, I receive no emails letting me know that I've received a new review. I recently discovered I had bad review left on my website and I had no idea, so I couldn't respond. Terrible app.
Hi there,
So sorry to hear about your recent experience.
We're constantly striving to provide our users with the best possible service. It's our top priority to address this issue promptly. I'd really appreciate the opportunity to discuss this further via email and find a solution that meets your expectations.
Please feel free to reply to our email thread or reach out to me directly at lea@rivo.io we'd love to help in any way we can.
Best Regards,
Lea
The Rivo app is easy to use and has generated a lot of great reviews for me without needing to do anything! The automations are fantastic and there are even follow-up emails sent as reminders when requesting reviews.
I have contacted support for various reasons and often I am connected to Jel. Jel is fantastic, quick, and efficient! Jel is always so helpful and friendly, which I appreciate so much.
Awesome! We're thrilled that Rivo's ease of use and automations are making a positive impact. Our support team is always here to help and we're glad you've had great experiences with them. 😊
- Kevin & Rivo Team
So far I must say the app is working well. What I am really impressed with is the customer service though. I needed help solving a little problem I had and Mica (Customer Rep) went above and beyond to not only solve my problem, but also provide added valuable information that I wasted not time implementing. :-) Happy Camper
Thrilled to hear you're a happy camper with both our app and customer service! Going above and beyond for you is what we're here for. Thanks for sharing your experience! 😊
- Kevin & Rivo Team
I was looking for a good review app for my shopify store, one of my friend suggested Tydal.
I found it highly customizable, that too @ free plan.
Their support team is really fast, they provided a real time support for smooth integration with my e-com store. Special thanks to Sam from the support team.
Thrilled to hear Tydal has been a perfect fit for your Shopify store! Big thanks for your kind words about our support.
- Kevin & TYDAL Team
Sam was a HUGE help. They went above and beyond to assist me and offered valuable information to enhance my understanding of marketing and virtually anything I needed to know to kickstart my journey on Shopify. They even provided me with a list of relevant links to explore, which was incredibly thoughtful. In my situation, such dedication is truly commendable, especially as I find myself pondering how to boost store traffic and establish my brand presence. Thanks TYDAL!
Wow, thanks for the amazing review! We're so glad we could help you kickstart your journey and support your growth. Here's to your success with TYDAL! 🚀
- Kevin & TYDAL Team
sam is just awesome ,
loved the way they helped
Thrilled you loved our customer service! We aim to be awesome just for you. Thanks for the kind words!
- Kevin & TYDAL Team
Would totally recommend trying out this app. Customer service is also great!
So glad you'd recommend us and are happy with our customer service! Your support means everything. Thanks for the kind words!
- Kevin & TYDAL Team