TYDAL Product Reviews App

TYDAL Product Reviews App

評論 (4,212)

整體評分
4.9
各級評分數量
  • 97% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2024年11月15日

App is not working or doing the one objective it's meant to do!
i installed the app as per the recommendation of other people to collect reviews for my store, but my experience has been nothing but a complete disappointment.

since the beginning it has not sent one single request to any of my customers. I reached to their support in order to fix it, and my case has been just getting escalated to a different team, but non of the less, with no fix or solution or even a timeframe when this can be sorted out.

this has done nothing so far except wasting time and effort, and instead of building up and having already collected reviews for the store, i have to start over by searching for another app that can really do its job.

Retro Rhythms
英國
使用應用程式 21天
編輯時間:2025年1月26日

Terrible customer experience. App wasn't sending review requests from Day 1 of going live with our new Shopify store. Tech support not able to provide any clarity on the issue or resolve the problem. Had to uninstall and seek an alternative review app.

INB4
美國
使用應用程式 3個月
TYDAL 已回覆 2024年11月12日

We're thrilled to hear about your excitement! Thanks for the kind words about our support. Enjoy using the app! 😊
- Kevin & TYDAL Team

2024年11月10日

App wouldn't send review requests, so it never collected reviews. Customer support said they needed to be given access to my store in order to help--apparently they can't see what their app is doing on their end. I declined and was sent to another customer support team. In the end, I just deleted the app and switched to a better app for collecting reviews.

West Rose Signature Candle Collection
美國
使用應用程式 30天
編輯時間:2025年1月14日

Pretty useless app, i think most of the 5 stars are because of their prompt support initially when setting up the app.

The problem i faced when i installed and setup the app was that even before the shipment has reached the customers' address, it started to send emails requesting for reviews in spite of the settings showing that a review email will be sent after 7 days of delivery. I immediately raised a concern over their chat support, but i have received no replies to that as yet!

Pretty disappointing.

Humble Yeti
印度
使用應用程式 4個月
TYDAL 已回覆 2024年9月24日

Thanks for the feedback! We're thrilled you had a fun and speedy experience with us. 😊
- Kevin & TYDAL Team

2024年12月15日

tHE APP IS NOT CURRENTLY WORKING!

DARTECH
科索沃
使用應用程式 大約2個月
2024年9月2日

TLDR: Awful app, Had a horrific time with the support staff in the end had to uninstall this app and move to a different review service that we are beyond satisfied with.

Installed this app, didn't look too bad, had a alright feature set for the price, shortly after installing we noticed that review requests were being sent out immediately despite having set them in the app to send 14 days after dispatch, we flagged this to support and a ticket was opened after months of chasing and asking for a timeline on the resolution we got nothing, not being able to bear the harm being caused, and not receiving any reviews due to the immediate request(Before customers had received their orders) we were left with no choice to remove this app from our store and move over to a different provider that we are extremely happy with.

We will not be using this service ever again and I encourage you not to either!

38-3D
英國
使用應用程式 3個月
2024年11月19日

Be careful about the import. The template if formatted wrong. I did a lot of work to just have it not WORK. Annoyed! Its free so I guess I should not complain. You get what you pay for.

JohnVsGBM
美國
使用應用程式 大約2小時
編輯時間:2024年7月18日

Happy at first easy to set up.
After 3 weeks all I can say is I'm disappointed. the only feature of app is to leave a review on the website products. I have escalated that to the team as it seems impossible to upload reviews. 3 weeks pass by and they still trying to fix the issue... no progress .

TERRApia
英國
使用應用程式 18天
TYDAL 已回覆 2024年7月1日

Hey there! This is Lea from Tydal! Thank you for bringing this to our attention. I'm sorry to hear about the issues you faced with our app. We aim to provide a seamless experience, and so sorry we missed the mark.

While I understand you've uninstalled the app, I'm here to help if you have any further questions or need support. Please feel free to reach out to me directly at lea@tydal.app.

Thank you again for your understanding and for giving our app a try.

Best regards,
Lea

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Wow, thanks for the glowing review! We're thrilled to hear how much you love our app and support. Your happiness is our top priority! 🌟
- Kevin & TYDAL Team

2024年5月12日

DO NOT USE THIS APP! SCAMMERS! They don't have any tech or any support, there running a fraudulent company. They're app doesn't work, load or preform anything close to satisfactory. They're customer support team is of no help forwarding problem to the next team and then the next 48 hours passed and they still dont have any answer. ALL THEY WANT is access to your shopify account. I was on a deadline and still tried to cooperate with them. PATHETIC experience.

Verdades Angel
巴基斯坦
使用應用程式 1天
TYDAL 已回覆 2024年5月13日

Hi there!

Lea here, support manager from Tydal! We sincerely apologize for the issues you've encountered. I want to assure you that we've resolved the issue, and we're here to help make things right.

I'd love to discuss this further and find a solution that works for you. Please feel free to reply to our email thread or reach out to me directly at lea@tydal.app. We're here to assist in any way we can.

Best regards,
Lea

2024年2月3日

I don't how these folks get so many positive reviews. I've had to contact them so many times about review request emails not being sent, among other problems. They respond politely but take days to "investigate" the problem. Plus, I receive no emails letting me know that I've received a new review. I recently discovered I had bad review left on my website and I had no idea, so I couldn't respond. Terrible app.

Mexico By Hand
美國
使用應用程式 大約1年
TYDAL 已回覆 2024年2月4日

Hi there,

So sorry to hear about your recent experience.

We're constantly striving to provide our users with the best possible service. It's our top priority to address this issue promptly. I'd really appreciate the opportunity to discuss this further via email and find a solution that meets your expectations.

Please feel free to reply to our email thread or reach out to me directly at lea@rivo.io we'd love to help in any way we can.

Best Regards,
Lea