TYDAL Product Reviews App

TYDAL Product Reviews App

評價 (3,931)

整體評分
5
各級評分數量
  • 97% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
編輯時間:2024年11月25日

Nice product and good customer service team. However, once you have a real problem, the technical team takes forever to come back to you. Found out that my review requests didn't send like they are supposed to do, and it took the technical team more than 5 days to even pick up the ticket.
Sorry guys, you can have a good CS team, but if the technical follow-up is not there, the delivery fails.

Elleomental
荷蘭
使用應用程式 20天
TYDAL 已回覆 2024年11月7日

We're so glad about your positive experience! Thank you for trusting us with your site, and we're thrilled to have you as a loyal customer. 😊
- Kevin & TYDAL Team

2024年8月9日

Their support is fantastic but I've gotta say, the layout/style is quite ugly and you can't customise anything to the point of making it look good

You can of course custom CSS it but that's a lot of work and the premade CSS themes are really basic, it's a shame because if they had some modern and up to date themes baked into the customisation the app would be much better

It's also directly tied to the product, if you want to also have a review slider/testimonial too you need another app just for that

NookingtonsCo
英國
使用應用程式 大約1小時
TYDAL 已回覆 2024年8月11日

Thanks for your honest feedback. We're glad you liked our support! We hear you on the customization—your input is crucial as we work to improve. We'll look into enhancing our themes and integration options. 😊
- Kevin & TYDAL Team

2024年7月15日

Sometimes slow and just loading infinitely, also I'd like a feature to manually create reviews

Cleanie
芬蘭
使用應用程式 2個月
TYDAL 已回覆 2024年7月16日

Thank you for your feedback. We're working on improving speed issues and considering options for manual review creation. Your input helps us grow!
- Kevin & TYDAL Team

2024年5月16日

jamie was amazing, she helped me solve all my problems in just 5 mins

Glowing Mira
埃及
使用應用程式 2天
TYDAL 已回覆 2024年5月20日

Thanks for the feedback! We're glad our support was able to assist you efficiently. Let us know how we can give you a better experience!
- Kevin & TYDAL Team

2024年5月10日

Just installed. Very responsive customer service. I will change the rating after I use the app more.

Author Bruce L Oliver's Media
美國
使用應用程式 12分鐘
TYDAL 已回覆 2024年5月13日

Thanks for giving us a try! We're here to assist anytime. Looking forward to impressing you more as you explore the app further! 🌟
- Kevin & TYDAL Team

編輯時間:2024年5月13日

I have been using this app since October. The app has not been able to email requests for a review to any customers. Customer service acknowledged the issue and said the development team was addressing it. Unfortunately, there was never a resolution to the issue, and they suggested I try a different app.

Did anyone else have issues with the review request feature automatically emailing review requests once an order was delivered?

Higher Gallery
美國
使用應用程式 7個月
編輯時間:2023年3月31日

Arianne is a sweetheart and was knowledgeable and helpful with setting up our reviews for our store! RIVO has been a great experience with their other products as well. It’s been three days now since installing the Product reviews widget, and the issue we’re having is that we requested to have the “Powered by RIVO” branding removed twice, then today was the third time. Each time they remove it, then it’s back later in the day or the next day. Not liking that at all!

Sweet Jean's Cafe Supreme
美國
使用應用程式 6個月
TYDAL 已回覆 2023年3月27日

We strive to provide exceptional customer support, and we're glad to hear that we were able to assist you in a timely and knowledgeable manner. Thank you for taking the time to share your feedback with us and for recommending us!
All the best, Kevin