Rivyo Product Reviews

Very Bad

Pathetic app. The app affected my store speed significantly. Due to this app, my store's mobile interface started to malfunction, and important icons "menu" and " search" stopped working! I faced so many issues with customer support and lost sales. I have asked the developers to remove all codes, which I hope they have done. I have also asked them to refund my subscriptions, as this app brought more disruptions rather than assistance. Shopify must block this Rivyo app immediately.

I spent hours importing reviews and sorting through and publishing them, only to find out they had all been deleted a few days later just as I was about to launch the product.
Contacted their support and after days of waiting and giving them access to my store they just wasted time and then said it's fixed, I checked and they did nothing and it's still not fixed.

Not the first time I had to contact them about problems with the app. It's a very slow and unreliable app, and the support is even worse

App disappeared all of a sudden. This is the error message "thimatic-apps.com unexpectedly closed the connection" It's been more than 14 hours now. No way to contact them

my app is not working .. it only worked for 2 days not its showing circles and i can't access any reviews.

Updated: This was originally rated 1 star after disappearing reviews and support didn't answer for 5 days. They reached out and corrected the problem, which is more than a lot of app does, so credit where credit's due.

However, they tried to blame the problem on me, saying I "changed the product URL". Shopify makes this impossible, you'd have to delete the product and add it again. Checked my activity log, didn't happen. I inquired if there was another reason for the reviews disappearing and they said it was because I "deleted the product". Sooo, which one was it? I asked again, they dodged the question.

If there was some technical issue with their app, they should have just said that. Things happen, no problem, it would have been a non-issue. But, blaming your customer is a bad idea. Completely unsatisfied with their answer.

What a disaster! After having this app installed for a few weeks I received an email asking me to review one of my products which is fine because I had previously completed a test order. What caught my attention was all this coding that took up lines and lines in the email so of course I brought this to the developers attention and it was (apparently) fixed. The other day I received an email from a customer complaining about the review request email because of this coding which appeared (obviously it wasn’t fixed) and she was concerned it was fraud. She was also annoyed because she received four separate emails requesting to write a review - so to be clear, if your customer places one order for 9 items, Rivyo will send 9 emails asking the customer to review each product instead of one email combining all products like the other Apps do. Another issue I had is that the maximum time after an order is fulfilled for a review email to be sent out is only 9 days! Well, here in Australia it can take 5-10 for a parcel to be delivered so asking a customer to write a review for a product they’ve not receive is not on. Be warned guys, this app looks the part on the front end but fails miserably in the back end.

On a positive, their customer service is very good but not good enough for me to keep the App running on my store. I’ve switched to Stamped.io

So i do not know why but the images won't appear. So I have reached to customer support, they didn't do anything I have wasted days and money for nothing and they even did not send me informations about my problem

The customer support solved my problems and asked me to write a good reviews. However, once I wrote the comment, the problem came out again... BUT THERE IS NO ONE TO REPLY ME ANYMORE....

before update :ｖｅｒｙ　ｕｓｅｆｕｌ　Ｉ　ｕｓｅ　ｉｔ　ｏｎ　ｍｙ　ｓｈｏｐｉｆｙ　ｗｅｂｓｉｔｅ　ｉｔ　ｒｅａｌｌｙ　ｈｅｌｐ　ｍｅ　ａ　ｌｏｔ．　ｔｈｅ　ｂｅｓｔ　ｔｈｉｎｇ　ｉｓ　ｆｒｅｅ．　ｔｈａｎｋ　ｙｏｕ　！

after update: don't use it .