Rivyo Product Reviews , 2.105 reseñas
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Updated: This was originally rated 1 star after disappearing reviews and support didn't answer for 5 days. They reached out and corrected the problem, which is more than a lot of app does, so credit where credit's due.
However, they tried to blame the problem on me, saying I "changed the product URL". Shopify makes this impossible, you'd have to delete the product and add it again. Checked my activity log, didn't happen. I inquired if there was another reason for the reviews disappearing and they said it was because I "deleted the product". Sooo, which one was it? I asked again, they dodged the question.
If there was some technical issue with their app, they should have just said that. Things happen, no problem, it would have been a non-issue. But, blaming your customer is a bad idea. Completely unsatisfied with their answer.
Hi, Sorry for the problem you faced. As we further investigate issue and we found that you changed product handle or url so reviews does not match with it so as we replied to you in ticket we solved that issue for the product which you mentioned. So can you please verify it. Hope you will change your review once you verify it.
Looking forward to hearing from you.
Thank you
Support Team @ Thimatic
These guys are awesome. They updated my code and edited my reviews for me as I had an issue with automatic sizing.
The program itself is quite cool and I love the layout.
you can edit as much as possible and the process is seamless.
Rigs is also awesome. The App is great and Rigs showed me how to do add reviews, edit reviews and also edited some features for me.
Thank you!
It's a very useful app that works well for my needs. They have a very strong support team that can perfectly help me to solve all the compatibility issues with the template.
We are glad to hear that our app meet your expectation, Thank you very much for taking your precious time to share your experience.
For any queries, feel free to contact us through in-app chat or email us at hello@thimatic.com, we are always happy to help you.
Great customer service support! Quick to respond and very helpful considering that is app is 100% free!!!!
actually, I haved tried this app for twice already, it's very nice for every time I used it. For this time, I have some troubles but the developer do a great job for us, which help us to sort the issues out immediately, very appreciate, and very helpful, highly recommend! thanks for a great job!!
Really happy with the app overall. Easy to use. Great for collecting customer feedback overall & on products. Have used on other shops we work with too.
Thanks for the awesome review about our app, We’re so pleased to hear it's working just as it should and that you’re enjoying it so much!
Do get in touch for any queries at support@webcontrive.com and via live chat, we are always happy to help you.
the app works very well, and the customer service team is very helpful and friendly. thank you so much!
Very good after-sales service! The after-sales team is very powerful! Patient guidance! very satisfied! I really like this app. Great!
Excellent Support Team. Highly Recommended to everyone. I encountered a problem and the support team fixed it immediately.
Awesome free app with incredible support. Thanks for keeping a free plan available for us as its a great way to test out a product fully with the option to upgrade down the line.