Rivyo Product Reviews , 2 105 avis
Affiner
-
Par note
Customer support is awesome. They back this app and are so helpful. I rate them highly. Great team . happy with my purchase.
Great customer support, really helpful! They helped me by installing the app exactly where I wanted it to be.
Updated: This was originally rated 1 star after disappearing reviews and support didn't answer for 5 days. They reached out and corrected the problem, which is more than a lot of app does, so credit where credit's due.
However, they tried to blame the problem on me, saying I "changed the product URL". Shopify makes this impossible, you'd have to delete the product and add it again. Checked my activity log, didn't happen. I inquired if there was another reason for the reviews disappearing and they said it was because I "deleted the product". Sooo, which one was it? I asked again, they dodged the question.
If there was some technical issue with their app, they should have just said that. Things happen, no problem, it would have been a non-issue. But, blaming your customer is a bad idea. Completely unsatisfied with their answer.
Hi, Sorry for the problem you faced. As we further investigate issue and we found that you changed product handle or url so reviews does not match with it so as we replied to you in ticket we solved that issue for the product which you mentioned. So can you please verify it. Hope you will change your review once you verify it.
Looking forward to hearing from you.
Thank you
Support Team @ Thimatic
The customer support is so good, especially Jigs, love the app! ------------------------------------------------------------------
Thank you for your kind words. We’re grateful for your amazing feedback. It’s our pleasure to provide the best possible service to our customers. :)
Do get in touch with us for any queries through in-app chat or email us at hello@thimatic.com, we are always happy to help you.
One of the best and easiest apps I'll ever use. Customer support is amazing and fast. Highly recommend
I used this app to generate social proof on my products. I actually saw this on the store of my friend who is doing really well in terms of sales ever since getting this app. So, i decided to get myself. Being a newbie, didn't...
The design of the app looks amazing. Easy to use and the support team is very responsive. Added CSS styling to exactly how I wanted it.
This is our second Shopify store and we have installed Rivyo again because of the amazing customer service. We purchased the Enterprise plan and they have helped us customize where the review summary will appear on our website. They also import the reviews of all our products for us. Looking forward to working with them.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.
Do get in touch with us for any queries through in-app chat or email us at support@webcontrive.com, we are always happy to help you.
The Rivyo Product Review app works as promised and has a great support team behind it. I was able to get all of my reviews where I wanted them plus I now have the ability to interact directly with the customer regarding their review. Much better than the free product review app I was using previously. I would suggest it to anyone looking for a next level service that doesn't want to pay an arm and a leg to get it.
The feedback looks squashed to the left on mobile view so i contacted them for help and they immediately helped me fix the margin and now it looks perfect. Thank you!