Rivyo Product Reviews

Very Bad

Our Google Shopping feed URL stopped working on 1 of our 6 stores using this app. The support team said that custom code is needed to create this feature which is not true because we have been using this feature for over a year on all of our stores. Our other stores are working fine syncing to Google. I would have hoped for better support by subscribing to the most expensive plan.

Review import via CSV no longer works.

server host is really sucks
always has no responsibility
i can't use it very smoothly
really disappointed.

Pathetic app. The app affected my store speed significantly. Due to this app, my store's mobile interface started to malfunction, and important icons "menu" and " search" stopped working! I faced so many issues with customer support and lost sales. I have asked the developers to remove all codes, which I hope they have done. I have also asked them to refund my subscriptions, as this app brought more disruptions rather than assistance. Shopify must block this Rivyo app immediately.

it let me add reviews for 3 products and then just stopped working, now I cannot import anything. I click submit review after filling in all the details and its just processes forever.
Contacted support and got no help whatsoever

I spent hours importing reviews and sorting through and publishing them, only to find out they had all been deleted a few days later just as I was about to launch the product.
Contacted their support and after days of waiting and giving them access to my store they just wasted time and then said it's fixed, I checked and they did nothing and it's still not fixed.

Not the first time I had to contact them about problems with the app. It's a very slow and unreliable app, and the support is even worse

Updated: This was originally rated 1 star after disappearing reviews and support didn't answer for 5 days. They reached out and corrected the problem, which is more than a lot of app does, so credit where credit's due.

However, they tried to blame the problem on me, saying I "changed the product URL". Shopify makes this impossible, you'd have to delete the product and add it again. Checked my activity log, didn't happen. I inquired if there was another reason for the reviews disappearing and they said it was because I "deleted the product". Sooo, which one was it? I asked again, they dodged the question.

If there was some technical issue with their app, they should have just said that. Things happen, no problem, it would have been a non-issue. But, blaming your customer is a bad idea. Completely unsatisfied with their answer.

App disappeared all of a sudden. This is the error message "thimatic-apps.com unexpectedly closed the connection" It's been more than 14 hours now. No way to contact them

before update :ｖｅｒｙ　ｕｓｅｆｕｌ　Ｉ　ｕｓｅ　ｉｔ　ｏｎ　ｍｙ　ｓｈｏｐｉｆｙ　ｗｅｂｓｉｔｅ　ｉｔ　ｒｅａｌｌｙ　ｈｅｌｐ　ｍｅ　ａ　ｌｏｔ．　ｔｈｅ　ｂｅｓｔ　ｔｈｉｎｇ　ｉｓ　ｆｒｅｅ．　ｔｈａｎｋ　ｙｏｕ　！

after update: don't use it .