Rivyo Product Reviews & QA , 1,930 reviews

The App doesn't work. Bad experience !!!!!!!!!!!!!!!! I'm really disappointed !!!!!! !!!!!!!!!!!!!!!!

my app is not working .. it only worked for 2 days not its showing circles and i can't access any reviews.

The App doesn't work. The Service Provider is a fraud. He introduced himself as Marc and asked for access to my store. He started asking personal questions like where do I stay and such things and later started giving me his personal info without asking. He revealed that his real name is Paresh Valu and he talks to clients under the false name Marc. I would not suggest anybody use this app and especially to give them access to the code. Completely unproffessional and uncomfortable dealing with him.

if i need to contact support for inserting reviwes for each product and for that i lose a lot of time and i still pay $ 6 for that i will teach them to insert myself. The purpose of the application is automation isn't it? support is kind but i have the impression that they have a lot of work and that it took me an hour for three products and eventually I had to manually delete the 1,2,3 ratings and if I only asked for 5 stars.I give for support 5 star but for app 1.After two days that i lost whit their support they "explain" me that i should hit "all" reviwes and then i dellet my self the rest 4,3,2,1 star reviwes!Second problem is when u sholud do manuel installation for every product because automatic does not work.And yes if there is problem it is All express error!I install app call "LOOX" will see if that app work.

I spent hours importing reviews and sorting through and publishing them, only to find out they had all been deleted a few days later just as I was about to launch the product.
Contacted their support and after days of waiting and giving them access to my store they just wasted time and then said it's fixed, I checked and they did nothing and it's still not fixed.

Not the first time I had to contact them about problems with the app. It's a very slow and unreliable app, and the support is even worse

So i do not know why but the images won't appear. So I have reached to customer support, they didn't do anything I have wasted days and money for nothing and they even did not send me informations about my problem

The customer support solved my problems and asked me to write a good reviews. However, once I wrote the comment, the problem came out again... BUT THERE IS NO ONE TO REPLY ME ANYMORE....

We can do nothing with FREE plan, an advice found an other app !!!! I'm really disappointed !!!!!!

Updated: This was originally rated 1 star after disappearing reviews and support didn't answer for 5 days. They reached out and corrected the problem, which is more than a lot of app does, so credit where credit's due.

However, they tried to blame the problem on me, saying I "changed the product URL". Shopify makes this impossible, you'd have to delete the product and add it again. Checked my activity log, didn't happen. I inquired if there was another reason for the reviews disappearing and they said it was because I "deleted the product". Sooo, which one was it? I asked again, they dodged the question.

If there was some technical issue with their app, they should have just said that. Things happen, no problem, it would have been a non-issue. But, blaming your customer is a bad idea. Completely unsatisfied with their answer.

Not sure why all the reviews are soo good. I installed and sent an email to support 8 hours ago. All my reviews have disappeared and and customer support is MIA. Very disappointed with this app and the support...