Very good service! I really recommend this app its amazing to boost your sales. When you have a question they reply super fast.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. In case of any questions, do not hesitate to contact us!
Horrible customer service, no one writes back to you and they continue charging you even after you cancelled your subscription.
I've cancelled my subscription over 3 months ago and they are still charging me the monthly fee. Unable to get in contact with support and the app is not allowing me to post my honest review. I have to give them a 5 star to have it posted
Hello and thank you for a review. We're deeply sorry to hear our services didn't meet your expectations, however, we're sure this is just a misunderstanding as we answered all of your emails and we're not charging you since the 15th June. We've contacted you via personal email, please check the spam folder just in case.
Thank you so much for your feedback. After investigating your query, we'd like to apologize and good
Hello, thank you very much. It's nice to see our clients are happy with our app. Don't hesitate to come to us anytime you need something so that we can help you get the best results possible!
Whaooo I never see traffic app like this before its very powerful and easy to use, different from other app.
Hello and thank you very much for your kind words! We're happy to see our customers are satisfied with the functionality of our app. If there's anything else we can do for you, let us know.
bad. cant work at all.bad. cant work at all.bad. cant work at all.bad. cant work at all.bad. cant wo
Thank you so much for your feedback. After investigating your query, we'd like to apologize for the issues you had with the app. The issue was due to the changed domain of your store, you wanted to connect to the app. As we can see it was already solved by our colleagues and your campaigns are running just fine.
We hope you could give us another chance.
In case of any questions, please let us know on email@example.com.
5 étoiles pour la facilité, le service et surtout les RÉSULTATS!! J'ai maintenant entre 70 et 120 visiteurs par jours et mon taux de conversion est toujours aussi bon!
Fait le travail pour moi! Merci!
I really wanted this app to work, I tried it for couple weeks, but I did notice my sales declining, so I uninstalled the app. But I also do notice funny activity with my shopify live stat. It seems like a bunch of people clicking on my add in the same spot near san francisco. even after i uninstalled the app. Now that I have the app uninstalled I do notice that my tracking code is kinda messed up also. The sales decline and I have to somehow fix all the tracking code and get rid of all the ROI codes. I kinda regret installing the app at all.
Since I wrote the review last week, Tom from ROI has gotten in touch with me, I am gonna upgrade the review to 2 stars for the mean time, just for the excellent customer support. Will do a full review after all this problem is resolved.
After consulting with Tom about my campaign, I have to upgrade the review to 4 stars. Although the remarketing did not meet my expectation yet, I do understand that remarketing is not easy, but the customer support and consultation with Tom at ROI was priceless. I am hoping to give this app 5 stars if ROI can somehow get my remarketing campaign to work.
We are really sorry that the app didn't meet your expectations. We have checked all your issues and we'd like to provide you with our outcome.
Firstly, as for the clicks, the traffic you have seen on your dashboard might have come from several ads you're managing, also from the organic traffic. Once you uninstall the app, the ads are automatically paused, so no people should be remarketed afterward.
Regarding the issue with the tag, unfortunately, when the user uninstalls the app, we are losing access to your website code. Therefore, the tag is left on the client's website untouched. Unfortunately, these are the Shopify rules and we are not able to do anything with that. We would like to remove the code, the only thing you need to do is reinstall the app.
We will be more than glad if you give us another chance. For further questions, do not hesitate to contact us at firstname.lastname@example.org.
I used this app but decided against using it because it doesn't provide city level targeting option. To my utter surprise even after removing the app, they didn't revert the code installed by them.
That ended up messing my adwords account and analytics tracking.
We're really sorry to hear about your negative experience. Our main goal is to provide a simple way for our clients to advertise. We've investigated your complaint and we would like to provide you with some feedback. We've already sent you an email with an explanation and we would love to solve this situation.
Really great app! It automated our remarketing campaigns, which are working ever since with a really nice ROI.
Hey there, thank you very much for your review. We're glad to see you are satisfied with our services. Should you have any other questions, don't hesitate to contact us!
Sullivans Artisan Coffee
Really good App but VERY FRUSTRATING you cannot change AD accounts with ease!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you so much for your feedback. We are deeply sorry that the app didn't meet your expectations when it comes to optimization. We are currently working on implementing this feature and its testing. It should be implemented within one week.
You have been already contacted by one of my colleagues to solve your issue. In case of anything else, feel free to contact us on email@example.com