Related categories

RoundView ‑Live chat + Chatbot

by RoundView

Customer Sales & Support Automation

1 review
Free plan available. 14-day free trial.

App highlights

  • Up-to-date tech: works with the latest themes

RoundView ChatBot

Key values section

Turn Visitors into Customers

Use proactive triggers to engage visitors, recommend personalized products, send cart reminders, exit-intent messages - improve conversion

Customer Support Automation

Automate resolution of most common customer issues. Reduce waiting& ticket volume. Improve agents’ productivity and customer satisfaction

Live Chat and Agent Routing

Route customer questions to relevant agents . Answer customer questions faster. Improve agent’s efficiency. Provide faster resolution.

Featured images gallery

  • Automate Workflow
  • Messenger Settings
  • Robust Dashboard
  • Self Serve Articles
  • Collections
  • Roundview Chat Widget
  • Automate Workflow
  • Messenger Settings
  • Robust Dashboard
  • Self Serve Articles
  • Collections
  • Roundview Chat Widget

App details

RoundView ‑Live chat + Chatbot

RoundView ‑Live chat + Chatbot

RoundView helps Shopify businesses deliver outstanding support for customers and improves conversions and retention.

It is an AI-based sales and customer support tool that enhances the customer journey tremendously.

What can you do with RoundView?

  1. Improve conversion rates with proactive chat triggers
  2. Reduce cart abandonment rate using automated reminders
  3. Reduce website bounce rate with exit-intent triggers
  4. Recommend personalized products using the product finder feature
  5. Use chatbots to answer basic customer questions
  6. Automatically route complex questions to live agents
  7. Share order status in a single step
  8. Allow customers to easily return or exchange an item using the helpdesk
  9. Share product FAQs
  10. Helps manage multiple customer support channels in one place

Business Benefits:

  • Increased sales and revenue
  • Faster customer support
  • Omnichannel management
  • Better customer support ROI
  • Improved customer retention and brand loyalty

Launch date

June 08, 2022
RoundView ‑Live chat + Chatbot

RoundView ‑Live chat + Chatbot

RoundView helps Shopify businesses deliver outstanding support for customers and improves conversions and retention.

It is an AI-based sales and customer support tool that enhances the customer journey tremendously.

What can you do with RoundView?

  1. Improve conversion rates with proactive chat triggers
  2. Reduce cart abandonment rate using automated reminders
  3. Reduce website bounce rate with exit-intent triggers
  4. Recommend personalized products using the product finder feature
  5. Use chatbots to answer basic customer questions
  6. Automatically route complex questions to live agents
  7. Share order status in a single step
  8. Allow customers to easily return or exchange an item using the helpdesk
  9. Share product FAQs
  10. Helps manage multiple customer support channels in one place

Business Benefits:

  • Increased sales and revenue
  • Faster customer support
  • Omnichannel management
  • Better customer support ROI
  • Improved customer retention and brand loyalty

Launch date

June 08, 2022

Pricing 14-day free trial

Free

Free

  • Offline form
  • Live chat
  • Automated routing
  • Website visitor tracking

Basic

$9/month

  • Order status tracking
  • Returns management
  • Offline form
  • Live chat
  • Automated routing
  • Website visitor tracking
  • Customer order details

Team

$49/month

  • Basic +
  • Essential self-service portal
  • Unlimited users
  • All-in-one inbox – Email
  • Chatbot with triggers
  • Chatbot with triggers
  • Visitor Journey

Pro

$199/month

  • Multiple store management
  • Knowledge base
  • Performance metrics
  • Dedicated Onboarding manager
  • Cart abandonment triggers
  • Exit intent triggers

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

1.0 of 5 stars

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  • 1 of 5 stars
    July 2, 2022

    BandBox

    Location United Kingdom
    Time spent using app 8 minutes

    Doesn't work at all. After having set everything up, nothing appeared despite toggling on the widget for the live chat.

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