Recensioni (416)

Valutazione complessiva
4,1
Numero di recensioni per livello
  • Il 71% delle recensioni ha 5 stelle
  • Il 5% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 3% delle recensioni ha 2 stelle
  • Il 18% delle recensioni ha 1 stelle
1 novembre 2023

Route has been wonderful! It's improved the customer experience and added much needed protection to their orders. As a furniture company, we deal with a lot of mishandling of shipping with UPS (who's insurance and claim process is pretty much a joke) Route has made the damage claim so much easier and faster to deal with. The platform is easy to use and their support staff is amazing and always so helpful. Highly recommend!!

Cura Home
Stati Uniti
Circa 2 mesi di utilizzo dell’app
RouteApp LLC ha risposto 13 novembre 2023

Hi there,

We appreciate you taking the time to share your positive experience with Route! We strive to provide exceptional experiences to all our customers, and we're glad to know that we have met this expectation. We value your partnership, and look forward to continuing to work with you and your team.

Thank you, and have a great day!

Skylar, Customer Support

25 ottobre 2022

So far so good! The team was flexible addressing some of our specific concerns as well. That was nice to see!

VGoodiEZ
Stati Uniti
Circa 2 mesi di utilizzo dell’app
RouteApp LLC ha risposto 26 ottobre 2022

Hi there,

Thank you for your review! We are so glad to help and we look forward to continuing that support for you and your team!

Should you like to give further feedback, or have any other questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help.

Have a wonderful day,
Leea, Customer Service

10 marzo 2023

Route has been a great decision for our business and the best choice for our customers! We love knowing that our customers are covered for things that are out of their control and taken well care of with Route support. We're so thankful for the Route team! They've been excellent to work with and so responsive to our needs. Definitely recommend!

Divi Official LLC
Stati Uniti
Circa 2 mesi di utilizzo dell’app
RouteApp LLC ha risposto 16 marzo 2023

Hi there!

Thank you for taking the time to share your positive experiences. We're thrilled to hear our team and service have been supportive and beneficial to your business and customers. Your recommendation means a lot to us, and we are grateful to work with you!

Should you run into any questions, or like to give further feedback, please visit our Help Center here: https://merchants.help.route.com/hc/en-us and we will be there to assist.

Take care,
Leea, Customer Service

18 maggio 2020

This has seriously been a game changer when it comes to providing the best experience for our businesses. It's free for us to have it on our site and the tracking app is incredible for our customers (also free). We manage several sites and we have had dozens of customers specifically mention how great it was working with Route, so I'm not sure where these other reviews are coming from.

I was reading some of the reviews - Route has been delayed slightly the past few weeks due to COVID-19 (so have we) but they messaged me proactively letting me know at the start of the month. Just got a notification from them that they're back to usual resolve times this week. If you're on the fence, try it. You won't be disappointed.

Clocking in for the Community
Stati Uniti
Circa un mese di utilizzo dell’app
Data modifica: 28 maggio 2019

It has helped customers feel more secure when ordering knowing their order is covered if lost/stolen

Legends
Stati Uniti
Circa un mese di utilizzo dell’app
2 aprile 2019

This app is a no brainer for brands that care about their customers. Install was easy. We have seen the majority of our customers add Route Insurance to their carts. Route solves a real problem for us. USPS has inconsistent deliveries at times, packages get stolen, and a host of other issues which are out of our control, yet, impact our ability to delight customers.

We love Route for solving this issue. You should too.

Freedom Rave Wear
Stati Uniti
Circa un mese di utilizzo dell’app
18 agosto 2021

The integration process was easy, and our Reps, Easton and Karlee are super knowledgeable and very quick to respond. We are early in the adoption process however Route has already deflected several issues from our Consumer Affairs team. I expect this number will only grow from here!

Perfect Snacks
Stati Uniti
Circa un mese di utilizzo dell’app
RouteApp LLC ha risposto 23 agosto 2021

Hello,

Thanks for taking the time to write this kind review! We're thrilled to hear you have had a good experience using Route! Route prides itself on offering great customer service and we are pleased your account managers have been helpful.

Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Have a wonderful day,
Bianca, Customer Service

Data modifica: 9 dicembre 2021

Route has helped my business a ton. We lose a lot of packages via USPS and route takes care of all it. It can be such a headache dealing with shipping issues. I highly recommend route for any small or growing business.

WISH ME LUCK
Stati Uniti
30 giorni di utilizzo dell’app
RouteApp LLC ha risposto 16 dicembre 2021

Hello,

Thank you for writing this review! We're happy to hear you have a good experience using Route! Should you run into any future questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!

Enjoy your day,
Bianca, Customer Service

26 ottobre 2023

We have been using Route for almost two years now and have experienced nothing but top of the line support from their team members! We recently merged to a new system and although there were a few hiccups, Justin Boyce and Adam Casper did everything they could to resolve any issues in a timely manner and they always make us feel like a top priority. They repeatedly come to us with solutions should any problems arise and always have a positive attitude! All in all, 10/10 experience.

Wellbel
Stati Uniti
21 giorni di utilizzo dell’app
RouteApp LLC ha risposto 2 novembre 2023

Hi there, we appreciate your positive feedback! It's great to hear that using Route has been a great experience for you, and that our team has been able to provide you with excellent support.

Thank you, and have a wonderful day!

Skylar, Customer Support

18 gennaio 2021

Really great concept, super friendly staff call and very personable. I spoke to a executive success manager, after installing and was quite literally impressed, I wish I had thought of this idea. I do plan on working on implementing it on my store as I do offer returns and often stolen packages are a process that I do not want to handle, they don't charge you anything, they are very transparent and always have your interests in mind, I mean any question I asked, was answered promptly during my call, and I felt that after discussing the pros and cons, and reading positive and negative, it seems like they were just starting, just had a rush of black friday orders, and some application downloaders didn't really care? I mean, don't forget how much a 1 star effects your store guys, so at least look at the idea, see if they do help, from what I experienced, as a shipping solution, this provides your customers tracking, peace of mind (social proof in a way) , very modern look, the team will integrate it for you and to your theme's design and well... I think it's a great shopify app for those looking for an application for shipping policies and avoiding fake shipping reports, scams, and even real claims! 1 Less thing you need to do and 1 more thing they need to do for you, and they are happy to do it! So, give them a DL!

Alphatox Premium Fitness Teas
Stati Uniti
15 giorni di utilizzo dell’app
RouteApp LLC ha risposto 19 gennaio 2021

Hi there,

Thanks so much for your glowing review!

We're very happy to hear that Route's vision, support, transparency, employees, and the peace of mind our package protection offers have all greatly benefited you and your customers. We also feel extremely lucky to partner with merchants such as yourself!

Should you run into any future questions, please feel free to contact us at merchantsupport@route.com and we'll be happy to assist however we can.

Hope you had a lovely & safe holiday season,

Jordan, Customer Support