Recenzje (420)

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  • 70% ocen to oceny z 5 gwiazdkami
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  • 19% ocen to oceny z 1 gwiazdkami
20 styczeń 2025

I do not recommend this application for the Shopify store, no competent customer service, no contact with technical support, the application does not work, they charge fees, but they are unable to provide service. You have to wait weeks for someone to respond, unfortunately, do not delude yourself, because they will not help you.

SemilacUSA
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
3 styczeń 2025

Absolutely TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!! Save yourself the complete and utter terrible experience these people are only in it to STEAL YOUR CUSTOMERS MONEY!!!!!!!!!!!!!!!!! They take FOREVER to file claims and piss your customers off ultimately. I tried to give them a chance after a year or two having this app, I am giving up and taking my business elsewhere. A customer had a package leave our ...

Global Formulas
Stany Zjednoczone
Ponad 4 lata korzystania z aplikacji
5 styczeń 2025

I contacted Route customer support on December 20th regarding a missing reimbursement for an order they gave to a customer (from my funds) for an order back in September. They did not respond after several emails and contact through the Shopify app. Finally on December 26th they responded. Once I finally had someone respond I let them know that on that order the customer had also filed a ...

Beautifully Unique Leggings
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
17 grudzień 2024

The customer service is one of the worst I have ever seen. I have been trying to get help for over 2 months on a simple problem. I heard from a customer they couldn't checkout in mobile becasue the checkout button was not display. I figured it out, reported it to Route and 2 1/2 months later they have done nothing to help and every time I ask what is going on they say something like:

"our ...

bytten® jewelry
Stany Zjednoczone
Około 4 lata korzystania z aplikacji
Edytowano 28 luty 2025

TERRIBLE Company-uninstalled Route after 4 months. Very bad experience for your customers- plus we have not received 2 payments from Route. Don't recommend as a consumer or as a website operator. Your customers will have a very bad experience! LOOK at the Better Business Bureau Reviews- 9 PAGES OF COMPLAINTS! I wish I had thought to look at the BBB first. Plus we have NOT BEEN PAID YET BY ROUTE! ...

Tech Wellness
Stany Zjednoczone
4 miesiące korzystania z aplikacji
16 grudzień 2024

Waste of time. Talked to Ryan at Route he offered a very low rate (vs competitors). I didn't know at the time the rate could be higher. I signed up and never got any payment from them. They said because I didn't sign some paperwork yet they were able to take payments just not able to pay me. So I canceled them and went with Redo sure enough they came back and said they would fix the mistake (pay ...

Reklez Suspension Works
Stany Zjednoczone
5 miesięcy korzystania z aplikacji
23 październik 2024

They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.

Big Y Fly Co
Stany Zjednoczone
6 miesięcy korzystania z aplikacji
RouteApp LLC odpowiedział(a) 6 listopad 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
...

Edytowano 19 grudzień 2023

I’ve been on a chat waiting for a agent from Route for an hour and 15 minutes so far! Definitely the worst “customer service/help”. I could get someone on the IRS or is Social Security office faster...

EllieGrid
Stany Zjednoczone
Około 4 lata korzystania z aplikacji
Edytowano 21 czerwiec 2023

Route is a hassle, since we switched to another company after Route increased their prices none of our customers are able to file claims. All claims have to be done trough their customer service. They Policy is poorly written to the point that makes me believe it is on purpose so they can cover the orders that they want.

Awful experience

ameriDroid
Stany Zjednoczone
Prawie 4 lata korzystania z aplikacji
RouteApp LLC odpowiedział(a) 29 listopad 2021

Hello there,

Thanks for writing this kind review! We are happy to hear we have been able to provide a good experience for your customer. Should you run into any future ...

22 lipiec 2020

I tried providing this on every package. You can lose a whole lot of packages and replace them at your cost before you get anything out of this app. You have to wait 7 days to make a claim by which time you have to replace a product on your own or make your customer wait a week, which is unacceptable. Unless you are asking your customer to opt in, don't bother.

Gone Country
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji