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Route has been great for the customers that have purchased it! Super easy to use and any issues I've had have been handled great. I wish there was a way to educate more customers on why they should do it. The only interesting thing I've seen while viewing my customer's behaviors is sometimes they get scared and back out of the sale when they see it automatically added. I wish you could do it on the back end somehow.
Hi there,
We’re so glad to hear that you and your customers are enjoying Route! We strive to make both of your experiences with us smooth and simple.
We would love to continue this conversation about optimizing your customers’ experience. Please feel free to reach out at merchantsupport@route.com. Our team will keep an eye out for your email so we can make sure our partnership has the best and biggest impact possible.
Have a wonderful day,
Holly, Customer Support
I honestly didn't think our customers would opt-in for Route because our price point is relatively small ($9-$32), however, surprisingly over 6% of our orders purchase Route. It's nice that it isn't any additional cost to us, but it is an additional service we can provide to our customer base. I think it can help breakdown any barriers for shoppers to purchase from us.
I love Route! I've been using the app for about six months and it's already protected dozens of my customers. They are easy to work with, super responsive and all around great guys and gals. I would highly recommend using it!
Easy to use and easy for clients to opt out of. Super cheap piece of mind for clients and hassle free for the business owner because it costs you no money! Highly recommend.
I've been partnered with Route for 2+ years and have appreciated not only their primarily services within their tool, but their admirable support + partnership. It's great having the opportunity to not just enjoy working alongside a partner, but growing with a partner, while understanding each other's aches, growing pains and growth plans. I'd recommend Route at the leading partner in the Shipping Insurance D2C space to any merchant.
Hi there,
Thank you so much for taking the time to share your positive experience, and your journey of growth with Route. We are so glad to hear that using Route has been beneficial for your customers, and that you've enjoyed working with our team.
We look forward to continuing our partnership!
Have a great day,
Skylar, Customer Service
Great guys, just make sure you keep track of your themes. Great service! Really helps with conversion
App works great and their team is awesome for customer service. Ahseanté was very informative and a huge help.
Hi there,
Thank you so much for sharing your feedback! We are so happy to hear that you’ve enjoyed our Customer Support team and also working with Ahseante. We love having him, as well!
If you are ever in need of more support, always feel free to reach out to merchantsupport@route.com and we’ll be happy to help!
Happiest of Holidays,
Holly, Customer Support
We've used Route for almost 2 years and it has saved SO MUCH ADMIN TIME!!
No more back and forth with USPS/UPS and no more waiting on the phone for an hour with no help. Route takes care of those shipping issues and I've had the best experience. Most importantly, their team is VERY FAST AND RESPONSIVE.
Hi there,
Thank you so much for taking the time to share your experience! We are so glad to hear that using Route has provided an easy resolution process for you and your customers when dealing with shipping issues. We appreciate your feedback!
Have a great day!
Skylar, Customer Service
We just signed up to use Route as a retailer to better serve our customers. The process was seamless, and every team member we worked with to get started was outstanding. They clearly explained and communicated everything, and ultimately we felt they would add value to our brand through great customer service. We haven't had to file a claim yet, but we can give a 5 star review on the experience so far!
Hi there,
Thanks so much for this glowing review! We are so happy to hear that you've loved working with all our team members, and that the communication has been both helpful and seamless. We feel very lucky to be working with you and your customers!
If you have any future questions or need any help filing an issue feel free to reach out to merchantsupport@route.com, and we’ll get you taken care of right away!
Have a lovely evening,
Jordan, Customer Support
They installed it so easily and were nice to deal with when I couldn’t understand certain things. Now I can offer my customers shipping protection.
Hi there,
Thank you so much for sharing! Route prides itself on world-class, ongoing support for our merchants, and we're happy to hear your experience is up-to-par.
We're also glad to hear that our implementation team was able to help you with a quick installation, and that you and your customers are enjoying the peace of mind that Route package protection offers.
We love partnering with brands such as yourself, and we are pleased to protect your inclusive, socially responsible leisure products.
Should you run into any future implementation questions or otherwise, please feel free to reach out to our team at: https://help.route.com/hc/en-us. We'd be happy to assist!
All the best,
Jordan, Customer Service