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Route's package insurance alleviates significant pressure that our CS team inevitably faces in facilitating customer complaints regarding package theft and carrier mishandlings. I see some other comments regarding poor service and perhaps there are some bad apples in the bunch. However, I am here leaving a comment specifically because of their EXCELLENT SERVICE. Sometimes a little patience, understanding, and information is all that is needed.
Hi there,
Thank you so much for this wonderful review! We're so happy to hear that Route alleviates much of the pressure your customer success team faces regarding lost, stolen, or damaged packages.
We feel very lucky to work with excellent merchants such as yourself, and we are more than happy to support your mission of creating a high quality luxury brand, and to protect your beautiful products.
Should you run into any future snags or questions, please feel free to reach out to your CSM, Kellee, or our team at: https://help.route.com/hc/en-us and we'd be pleased to assist.
Hope you're staying safe and healthy,
Jordan, Customer Service
Route has been a great service to have in our corner for customer service. Ahseante and the Route team are always helpful and responsive!
Hello,
Thanks for the kind words! We are happy to hear you have a great experience with our customer service team and your success manager. If you have any other questions, don't hesitate to reach our team at: https://routeapphelp.zendesk.com/hc/en-us. We'd be happy to help!
Thanks,
Bianca, customer service
We love route. No longer do we have to worry about shipping issues because route has us covered. The customer support is fantastic and the claims process is really easy for customers to understand. Route has probably saved us thousands upon thousands of dollars in lost revenue! Route is a standard app across all of our e-commerce websites. It's definitely one of those essential apps. 10/10
Hi there!
Thank you for the amazing review! I am so glad to hear that our team and app have been able to help both you and your customers.
Should you run into any questions, please know you can reach out via our Help Center: https://route.com/help-center at any time.
Best,
Leea, Customer Service
I love the coverage it provides for my customers and the merchant portal is great!! I do wish the coverage itself wasn't accounted for as a product SKU in the system because it messes with certain data points but ultimately, it is a really great platform.
Hi there,
Thank you for taking the time to leave your great feedback! We value your partnership and appreciate supporting you and your customers.
We apologize for any issues or frustrations surrounding those data points as well. If you would like to discuss this process further in-depth with a team member, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help!
Take care,
Leea, Customer Service
Route has saved countless hours and headaches. Matt is a rockstar account manager as well! We are requiring our sales team to add Route to every order possible. It's a no brainer and has significantly helped with our conversion and trust.
I think there are many challenges in growing a perishable small business however Route gives us the insurance to withstand unforeseen circumstances .
Hello,
Thank you so much for this feedback! We know just how tough growing a business can be and are so happy to be able to partner with you to take some of that burden off.
It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help!
Hoping you’re enjoying a happy and healthy week,
Holly, Customer Support
Route has been helpful in recovering lost and stolen package costs for us at scale as well as a huge time saver for our Customer Experience teams. We are able to offer our customers worry-free insurance and at no cost to the brand.
Thank you for sharing your positive experience with Route! It's great to hear that our service has been helpful in recovering costs for your business, and we're committed to providing a simple and efficient solution to package problems that arise.
We believe that it's important for businesses to have access to affordable and reliable shipping insurance, and we're happy to offer a solution that can help businesses of all sizes.
We're committed to providing top-notch service to both you and your customers and will continue to work hard to support your business.
Thank you again!
Leea, Customer Service
Works excellent and helps customers feel safer when purchasing from our store. I would highly recommend them.
Out of all the products in my store, Route protection is a best seller, and almost all of our customers choose to add insurance to their packages.
Hello there,
Thanks for your kind words! We are happy you have had a great experience using Route. We strive to give excellent customer service and we are happy we have hit the bar.
If you ever come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, customer service
Route is great for the customer and shop owner to simply the process or lost packages, which happen with every online store.