Recenzje (419)

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3 styczeń 2025

Absolutely TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!! Save yourself the complete and utter terrible experience these people are only in it to STEAL YOUR CUSTOMERS MONEY!!!!!!!!!!!!!!!!! They take FOREVER to file claims and piss your customers off ultimately. I tried to give them a chance after a year or two having this app, I am giving up and taking my business elsewhere. A customer had a package leave our ...

Global Formulas
Stany Zjednoczone
Ponad 4 lata korzystania z aplikacji
5 styczeń 2025

I contacted Route customer support on December 20th regarding a missing reimbursement for an order they gave to a customer (from my funds) for an order back in September. They did not respond after several emails and contact through the Shopify app. Finally on December 26th they responded. Once I finally had someone respond I let them know that on that order the customer had also filed a ...

Beautifully Unique Leggings
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
17 grudzień 2024

The customer service is one of the worst I have ever seen. I have been trying to get help for over 2 months on a simple problem. I heard from a customer they couldn't checkout in mobile becasue the checkout button was not display. I figured it out, reported it to Route and 2 1/2 months later they have done nothing to help and every time I ask what is going on they say something like:

"our ...

bytten® jewelry
Stany Zjednoczone
Około 4 lata korzystania z aplikacji
Edytowano 28 luty 2025

TERRIBLE Company-uninstalled Route after 4 months. Very bad experience for your customers- plus we have not received 2 payments from Route. Don't recommend as a consumer or as a website operator. Your customers will have a very bad experience! LOOK at the Better Business Bureau Reviews- 9 PAGES OF COMPLAINTS! I wish I had thought to look at the BBB first. Plus we have NOT BEEN PAID YET BY ROUTE! ...

Tech Wellness
Stany Zjednoczone
4 miesiące korzystania z aplikacji
20 styczeń 2025

I do not recommend this application for the Shopify store, no competent customer service, no contact with technical support, the application does not work, they charge fees, but they are unable to provide service. You have to wait weeks for someone to respond, unfortunately, do not delude yourself, because they will not help you.

SemilacUSA
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
16 grudzień 2024

Waste of time. Talked to Ryan at Route he offered a very low rate (vs competitors). I didn't know at the time the rate could be higher. I signed up and never got any payment from them. They said because I didn't sign some paperwork yet they were able to take payments just not able to pay me. So I canceled them and went with Redo sure enough they came back and said they would fix the mistake (pay ...

Reklez Suspension Works
Stany Zjednoczone
5 miesięcy korzystania z aplikacji
23 październik 2024

They earned over $12,000 from our customers while paying out $648, what a scam. They take well over 24 hours to answer an email and then it is with a question. They know its only a matter of time before store owners will dump this scam of an app. My manager installed I never would have.

Big Y Fly Co
Stany Zjednoczone
Około 2 miesiące korzystania z aplikacji
RouteApp LLC odpowiedział(a) 6 listopad 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
...

30 maj 2024

Big sales push up front promising all your problems will be resolved without any of it backed up by reality once in use. Removing from our Shopify page after a year of use and zero customers actually being helped by it. They just want to use your small business store to skim money for themselves. For example, they will allow your customers to (unintentionally/accidentally) purchase Route ...

Halfway Crooks Beer
Stany Zjednoczone
9 miesięcy korzystania z aplikacji
RouteApp LLC odpowiedział(a) 17 czerwiec 2024

Hi there,

We’re disappointed to hear about your experience, and we want to make things right. A member of our team will reach out to you directly to find a solution.

Best,
...

13 czerwiec 2024

Save your money and use shipping insurance through Shopify. At least for our store I found there's little value that Route provides, especially for the pricing. 2-3 months of having Route installed ended up costing us over $560 for a single claim filed. Additionally they are very unclear on their pricing structure

Kiyo Studios
Stany Zjednoczone
Około 2 miesiące korzystania z aplikacji
RouteApp LLC odpowiedział(a) 17 czerwiec 2024

Hi there,

We appreciate your feedback and apologize for any inconvenience. Your experience is important to us, and we want to make things right. A member of our team will ...

Edytowano 19 grudzień 2023

I’ve been on a chat waiting for a agent from Route for an hour and 15 minutes so far! Definitely the worst “customer service/help”. I could get someone on the IRS or is Social Security office faster...

EllieGrid
Stany Zjednoczone
Około 4 lata korzystania z aplikacji