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I love the coverage it provides for my customers and the merchant portal is great!! I do wish the coverage itself wasn't accounted for as a product SKU in the system because it messes with certain data points but ultimately, it is a really great platform.
Hi there,
Thank you for taking the time to leave your great feedback! We value your partnership and appreciate supporting you and your customers.
We apologize for any issues or frustrations surrounding those data points as well. If you would like to discuss this process further in-depth with a team member, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we’ll be happy to help!
Take care,
Leea, Customer Service
Route has saved countless hours and headaches. Matt is a rockstar account manager as well! We are requiring our sales team to add Route to every order possible. It's a no brainer and has significantly helped with our conversion and trust.
I think there are many challenges in growing a perishable small business however Route gives us the insurance to withstand unforeseen circumstances .
Hello,
Thank you so much for this feedback! We know just how tough growing a business can be and are so happy to be able to partner with you to take some of that burden off.
It sounds like you have everything you need to for success but should you have any future questions, please don’t hesitate to reach out to our team at https://help.route.com/hc/en-us. Our team is here to help!
Hoping you’re enjoying a happy and healthy week,
Holly, Customer Support
Route has been helpful in recovering lost and stolen package costs for us at scale as well as a huge time saver for our Customer Experience teams. We are able to offer our customers worry-free insurance and at no cost to the brand.
Thank you for sharing your positive experience with Route! It's great to hear that our service has been helpful in recovering costs for your business, and we're committed to providing a simple and efficient solution to package problems that arise.
We believe that it's important for businesses to have access to affordable and reliable shipping insurance, and we're happy to offer a solution that can help businesses of all sizes.
We're committed to providing top-notch service to both you and your customers and will continue to work hard to support your business.
Thank you again!
Leea, Customer Service
Works excellent and helps customers feel safer when purchasing from our store. I would highly recommend them.
Out of all the products in my store, Route protection is a best seller, and almost all of our customers choose to add insurance to their packages.
Hello there,
Thanks for your kind words! We are happy you have had a great experience using Route. We strive to give excellent customer service and we are happy we have hit the bar.
If you ever come across any questions, please feel free to reach out to our team at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Thanks,
Bianca, customer service
Route is great for the customer and shop owner to simply the process or lost packages, which happen with every online store.
We have had a great experience with Route. Our customers have been using route for better protection on their orders. Route has been very helpful and answer any questions we have about the app and how it works in a timely manner.
Hi there,
Thank you for sending in this great review! We are so glad to hear our team has been there to help create those experiences.
Feel free to contact us at https://help.route.com/hc/en-us with any other feedback or questions!
Best,
Leea, Customer Service
Service is great! Form is easy to fill out when filing a claim. If more immediate help is needed than just the form a customer service rep is also very easy to get a hold of for assistance. Route is always extremely helpful in assisting our customers. The customer service is always quick, efficient, and professional. It’s easy to use the website to file claims and check on the status.
Hi there,
Thank you so much for this stellar review!
We're glad to hear that our customer service has been both effortless and helpful, and we feel very lucky to partner with you and support your store mission of bringing whimsy to wellness for everyone.
If you run into any future questions or needs, please feel free to reach out to us at https://help.route.com/hc/en-us and our team will get you taken care of ASAP.
Hope you're staying safe and healthy,
Jordan, Customer Service
Really helpful app that addresses one of our pain points. This is a great business. Cameron and Adam are great.
Hello,
Thank you for taking the time to write this kind review. We're happy to hear you have a good experience using Route! Route prides itself on offering peace of mind for merchants and their customers through our package protection and world-class customer service!
Please reach out if you run into any questions. You can reach us at: https://routeapphelp.zendesk.com/hc/en-us and we'd be happy to help!
Have a nice day,
Bianca, Customer Service